Abstract: In one aspect, an example method includes (a) before a telephone call, using, by a computing system, data associated with an insurance policy to perform preliminary fraudulent claim risk analysis; (b) during the telephone call, converting, by the system, speech from the telephone call to text; (c) during the telephone call, identifying, by the system, from among the converted text, a particular term or phrase associated with a potentially fraudulent claim related to the insurance policy; (d) during the telephone call, using, by the system, at least (i) a result of the performed preliminary fraudulent claim risk analysis and (ii) the identified particular term or phrase, to make a determination that each condition of a set of conditions associated with a potentially fraudulent claim related to the insurance policy has been satisfied; and (e) responsive at least to the system making the determination, performing, by the system, an action.