Abstract: Techniques described herein are directed to a scheduling platform configured to determine a time for scheduling a meeting. The scheduling platform receives a request for a new meeting and may associate the new meeting with available times on a calendar of a representative. The scheduling platform utilizes prediction model(s) to determine a probability of acceptance of an invitation to the meeting scheduled at each of the available times. Additionally, the scheduling platform may determine a joint probability of a multibook instance in which two or more invitations to meetings scheduled at a same time may be accepted. The scheduling platform selects the time for the new meeting based on the probability of acceptance and/or the joint probability of the multibook instance. The scheduling platform may deliver invitations that have a higher probability of acceptance in order to maximize a density of accepted meetings on a representative calendar.

Abstract: Techniques described herein are directed to a scheduling platform configured to schedule appointments for a representative utilizing a secondary calendar. The representative may include an employee of an organization or other entity configured to receive work assignments. The representative may have associated therewith a primary calendar accessible and modifiable by the representative. The scheduling platform may generate the secondary calendar associated with the primary calendar, such as a duplicate thereof. The scheduling platform may receive a request for a meeting with the representative from a contact. The scheduling platform may determine a time for the meeting and may tentatively schedule the meeting on the secondary calendar. The scheduling platform may send an invitation for the meeting to the contact.

Abstract: Techniques described herein are directed to a scheduling platform configured to intelligently assign work to a representative of an organization. A representative may include an employee of the organization or other entity configured to receive work assignments from the organization, such as a contractor, or the like. The scheduling platform may determine a task to be performed (e.g., work assignments) and may identify one or more representatives associated with the task. The one or more representatives may include those available and/or qualified to perform the task. The scheduling platform may identify a representative of the one or more representatives to conduct the task and may cause an appointment for the task to be presented on a calendar at a computing device associated with the representative.