Abstract: An intelligent virtual service agent implemented on a computer platform is assigned a responsibility to automatically interact with different users across a communication network when a predetermined characteristic of content provided by the different users is identified. Content provided by a user over the communication network is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. When the content possesses the predetermined characteristic, account data of the user for an account specific to the user is obtained, and the account data specific to the user is analyzed. The intelligent virtual service agent is assigned to automatically interact with the user based on the account data specific to the user and based on determining that the content possesses the predetermined characteristic.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a set top box (STB) comprising a controller programmed to receive measurement data stored in a first wireless device serving as a portable monitoring gateway that collects subscriber collected data and store and analyze the measurement data at the STB using the received measurement data received from the first wireless device and optionally from a remote server or a local storage space having stored measurement data to provide analyzed results. Other embodiments are disclosed.

Abstract: A method of managing a policy related to a network-based service can include receiving a policy request at a policy creation system from a service creation and development (SCD) system, the request identifying a network-based service. The method can also include developing a policy template related to the network-based service based on requirements of a service level agreement associated with the network-based service. The method can also include sending the policy template to the SCD system after verifying that the policy template meets the requirements of the service level agreement.

Abstract: An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a gateway comprising a controller to transport media data between a service provider network and one or more end user devices associated with the gateway, and transmit connection signals to a second gateway for establishing communications between the service provider network and the gateway and for establishing a plurality of queues at the second gateway, where the queues are dedicated to each of femtocell, internet and VoIP services associated with the gateway. Other embodiments are disclosed.

Abstract: The present invention provides compositions and methods for recombinational cloning. The compositions include vectors having multiple recombination sites and/or multiple topoisomerase recognition sites. The methods permit the simultaneous cloning of two or more different nucleic acid molecules. In some embodiments the molecules are fused together while in other embodiments the molecules are inserted into distinct sites in a vector. The invention also generally provides for linking or joining through recombination a number of molecules and/or compounds (e.g., chemical compounds, drugs, proteins or peptides, lipids, nucleic acids, carbohydrates, etc.) which may be the same or different.

Abstract: An event based service provides services and/or products based on an event. Services/products are made available to persons attending an event. Services, products, and/or advertisements can be made available to persons via wireless mobile communications devices. The services/products can be made available to persons attending an event. Services/products can be made available while the event is occurring. Additionally, advertising space is auctioned allowing the ability to bid for advertising space for advertising services/products via the event based service. Individual providers can offer services/products to a group of people at the same location, and at a time that people may be most interested in the services/products. Access to the event based service can be via service provider offered access points. An individual provider's device can act as a server that enables services/products to be purchased.

Abstract: An event based service provides services and/or products based on an event. Services/products are made available to persons attending an event. Services, products, and/or advertisements can be made available to persons via wireless mobile communications devices. The services/products can be made available to persons attending an event. Services/products can be made available while the event is occurring. Additionally, advertising space is auctioned allowing the ability to bid for advertising space for advertising services/products via the event based service. Individual providers can offer services/products to a group of people at the same location, and at a time that people may be most interested in the services/products. Access to the event based service can be via service provider offered access points. An individual provider's device can act as a server that enables services/products to be purchased.

Abstract: Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining.

Abstract: An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic.

Abstract: A method for providing cellular access to a mobile device when the device is out of a home network operated by a home wireless service provider. The method includes presenting an option to initiate a process to establish a temporary roaming agreement between the home wireless service provider and a foreign wireless service provider operating a foreign network in a location of the mobile device outside of the home network. The method also includes receiving a selection of the option, accessing a web application associated with a negotiation server in response to the selection, providing subscriber credentials to the negotiation server for use by the negotiation server to negotiate the temporary roaming agreement, and allowing the mobile device to access a foreign network operated by the foreign wireless service provider in accordance with the temporary roaming agreement.

Abstract: Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution.

Abstract: Methods and apparatus are disclosed to adjust resource allocation in a distributive computing network. An example method includes receiving data representing performance of a first resource allocation provided by the distributive computing network. The example method includes receiving a resource request specifying a second resource allocation to be provided by the distributive computing network. The example method includes simulating the distributive computing network using the data to determine an operating configuration for adjusting the first resource allocation to satisfy the resource request with a third resource allocation, different than the second resource allocation. The example method includes adjusting the first resource allocation based on the operating configuration.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: System(s), apparatus(es), and method(s) are provided to for providing femtocell service through a secondary connection to a network gateway node that is part of a service provider network. The secondary connection can be established in response to at least one telecommunication performance condition of a primary connection to the network gateway node; the at least one performance condition includes connectivity state of the primary connection or quality of traffic delivery through the primary connection. The secondary connection can be established, in part, via a home gateway node that is alternative to a home gateway node associated with a femtocell access point (AP) that enables, in part, the femtocell wireless service. The main home gateway node or the femtocell AP can initiate establishment of the secondary connection. Home gateway node(s) or femtocell AP(s) that can provide femtocell service through the secondary connection can manage connectivity with the network gateway node.

Abstract: The present disclosure is directed to an apparatus and method for providing service to a residential gateway. The method includes detecting a service disruption associated with a first connection to a first residential gateway device. In response to the detected service disruption, a second residential gateway device selected at the first residential gateway may be used to establish a second connection to the first residential gateway device.

Abstract: A method includes receiving a request at a provisioning system to enable a set-top box device to function at a temporary location. The method includes authenticating the request at the provisioning system. The method includes identifying, at the provisioning system, a broadband service associated with the set-top box device that is available at the temporary location when the request is authenticated. The method also includes sending a configuration message from the provisioning system to the set-top box device to enable the set-top box device to configure the set-top box to receive the broadband service.

Abstract: Communications using intelligent virtual service agents are provided by assigning a first individualized responsibility to a first intelligent virtual service agent implemented on at least one computer platform with a processor and a memory, and a second individualized responsibility to a second intelligent virtual service agent implemented on the at least one computer platform. The first intelligent virtual service agent analyzes content provided by a user via a communications medium and determined to fall under the first individualized responsibility of the first intelligent virtual service agent. The first intelligent virtual service agent generates a response to the content in accordance with the analysis by the first intelligent virtual service agent and provides the response.

Abstract: Message forwarding by communication devices is conditionally and/or automatically controlled. A network message management component and/or handset message management component can monitor messages (e.g., short message service (SMS) messages) communicated between user equipment (UE) in a communication network, identify and/or intercept a message for which one or more forwarding conditions have been specified by the message originator, target, or forward target, and conditionally and/or automatically route the message to the target and/or forward target in accordance with predefined message routing rules based at least in part on the conditions specified by the originator, target, or forward target. The predefined message routing rules can be implemented by the network and/or the UEs, and can relate to the UE identifiers, time, priority, cost, operation state, size, desired automatic response messages, or other desired factors, associated with the message.

Abstract: System(s), apparatus(es), and method(s) are provided to for providing femtocell service through a secondary connection to a network gateway node that is part of a service provider network. The secondary connection can be established in response to at least one telecommunication performance condition of a primary connection to the network gateway node; the at least one performance condition includes connectivity state of the primary connection or quality of traffic delivery through the primary connection. The secondary connection can be established, in part, via a home gateway node that is alternative to a home gateway node associated with a femtocell access point (AP) that enables, in part, the femtocell wireless service. The main home gateway node or the femtocell AP can initiate establishment of the secondary connection. Home gateway node(s) or femtocell AP(s) that can provide femtocell service through the secondary connection can manage connectivity with the network gateway node.