Patents by Inventor James Harmon Barnett

James Harmon Barnett has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interaction management system and methods of use
    Patent number: 10841426
    Abstract: A communication transaction management system has a computerized appliance executing software from a digital medium for a particular enterprise, a holding function of the software tracking received transactions initiated by associated persons, and selecting individual transactions for connection to live agents, and a monitoring function for determining behavior of the persons associated with individual transactions on hold relative to an interactive presentation. Individual transactions on hold are prioritized for connection to live agents at least in part depending on the behavior determined by the monitoring function.
    Type: Grant
    Filed: January 3, 2017
    Date of Patent: November 17, 2020
    Inventors: James Harmon Barnett, Mark Scott
  • INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
    Publication number: 20170118342
    Abstract: A communication transaction management system has a computerized appliance executing software from a digital medium for a particular enterprise, a holding function of the software tracking received transactions initiated by associated persons, and selecting individual transactions for connection to live agents, and a monitoring function for determining behavior of the persons associated with individual transactions on hold relative to an interactive presentation. Individual transactions on hold are prioritized for connection to live agents at least in part depending on the behavior determined by the monitoring function.
    Type: Application
    Filed: January 3, 2017
    Publication date: April 27, 2017
    Inventors: James Harmon Barnett, Mark Scott
  • Interaction management system and methods of use
    Patent number: 9537924
    Abstract: A communication transaction management system has a computerized appliance executing software from a digital medium for a particular enterprise, a holding function of the software tracking received transactions initiated by associated persons, and selecting individual transactions for connection to live agents, and a monitoring function for determining behavior of the persons associated with individual transactions on hold relative to an interactive presentation. Individual transactions on hold are prioritized for connection to live agents at least in part depending on the behavior determined by the monitoring function.
    Type: Grant
    Filed: January 28, 2010
    Date of Patent: January 3, 2017
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: James Harmon Barnett, Mark Scott
  • Interaction Management System and Methods of Use
    Publication number: 20110185293
    Abstract: A communication transaction management system has a computerized appliance executing software from a digital medium for a particular enterprise, a holding function of the software tracking received transactions initiated by associated persons, and selecting individual transactions for connection to live agents, and a monitoring function for determining behavior of the persons associated with individual transactions on hold relative to an interactive presentation. Individual transactions on hold are prioritized for connection to live agents at least in part depending on the behavior determined by the monitoring function.
    Type: Application
    Filed: January 28, 2010
    Publication date: July 28, 2011
    Inventors: James Harmon Barnett, Mark Scott