Patents by Inventor James Karl Powers
James Karl Powers has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9747580Abstract: A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel affected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.Type: GrantFiled: October 30, 2007Date of Patent: August 29, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventor: James Karl Powers
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Patent number: 9537933Abstract: An information-sharing system includes a server in a wide-area network coupled to a data repository, software executing on the server, providing services for a first person, wherein the first person is enabled to create one or more personae stored in the data repository, at least one interactive window associated with individual ones of the personae and deployable to one or more electronic appliances, and one or more rule sets associated with individual ones of the personae, the rule sets defining and limiting server functions that may be initiated through individual ones of deployed interactive windows, the interactive windows and rule sets enabling the first person to control identity and contact information made available to users of deployed interactive windows.Type: GrantFiled: February 18, 2014Date of Patent: January 3, 2017Assignee: Forte Internet Software, Inc.Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Patent number: 9350808Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: January 19, 2015Date of Patent: May 24, 2016Assignees: ALCATEL LUCENT, GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20150201021Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: January 19, 2015Publication date: July 16, 2015Applicants: Genesys Telecommunications Laboratories, Inc., Alcatel LucentInventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 8971216Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: March 7, 2006Date of Patent: March 3, 2015Assignees: Alcatel Lucent, Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20140207953Abstract: A system for causing routing of a communication event includes a sending platform for initiating and sending the communication event, a communications network for carrying the communication event, a receiving platform for receiving the communication event for final routing, and a router resident at least in the receiving platform for preparing and executing or forwarding for execution a routing instruction for handling the incoming communication event or notification thereof, the routing instruction thus executed, overriding a default routing instruction, the overriding routing instruction initiated upon discovery by the router of some level of trust metric between the sender and intended recipient of the event.Type: ApplicationFiled: January 27, 2014Publication date: July 24, 2014Applicant: Forte Internet Software, Inc.Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Publication number: 20140164959Abstract: An information-sharing system includes a server in a wide-area network coupled to a data repository, software executing on the server, providing services for a first person, wherein the first person is enabled to create one or more personae stored in the data repository, at least one interactive window associated with individual ones of the personae and deployable to one or more electronic appliances, and one or more rule sets associated with individual ones of the personae, the rule sets defining and limiting server functions that may be initiated through individual ones of deployed interactive windows, the interactive windows and rule sets enabling the first person to control identity and contact information made available to users of deployed interactive windows.Type: ApplicationFiled: February 18, 2014Publication date: June 12, 2014Applicant: Forte Internet Software, Inc.Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Publication number: 20140025766Abstract: A telecommunications device has a data repository storing a directory of contact identities categorized by common activity, and machine intelligence executing from a non-transitory physical medium. The machine intelligence provides for determining an activity category for a telecommunications event by one or more of identity of sender, identity of intended recipient, message content, and event history, and applying a policy associated with the determined activity category to manage the event.Type: ApplicationFiled: September 25, 2013Publication date: January 23, 2014Applicant: Forte Internet Software, Inc.Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Publication number: 20120311060Abstract: A software suite for managing the publishing and consumption of information and payload data across one or more transport protocols supported by a data-packet-network includes a posting application for publishing the information and payload data, and a consuming application for accessing and consuming the information and payload data. In a preferred embodiment the posting application enables posting of information that is consumable separately from the payload data wherein the information richly describes the payload data including provision of instructions for sampling the payload data before consuming the payload data.Type: ApplicationFiled: August 16, 2012Publication date: December 6, 2012Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Patent number: 8316128Abstract: A software application for managing routing of communiqués across one or more communication channels supported by a data-packet-network includes one or more workspaces for segregating communication activity; one or more unique user identities assigned per workspace; and one or more contact identities assigned to and approved to communicate with a workspace administrator of the one or more workspaces using the assigned user identities. In a preferred embodiment the application enforces a policy implicitly defined by the existing architecture of the workspaces and associated user and contact identities.Type: GrantFiled: January 26, 2004Date of Patent: November 20, 2012Assignee: Forte Internet Software, Inc.Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Patent number: 8250150Abstract: A software suite for managing the publishing and consumption of information and payload data across one or more transport protocols supported by a data-packet-network includes a posting application for publishing the information and payload data, and a consuming application for accessing and consuming the information and payload data. In a preferred embodiment the posting application enables posting of information that is consumable separately from the payload data wherein the information richly describes the payload data including provision of instructions for sampling the payload data before consuming the payload data.Type: GrantFiled: July 9, 2004Date of Patent: August 21, 2012Assignee: Forte Internet Software, Inc.Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Patent number: 7779067Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: February 11, 2004Date of Patent: August 17, 2010Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20080163075Abstract: An information-sharing system includes a server in a wide-area network coupled to a data repository, software executing on the server, providing services for a first person, wherein the first person is enabled to create one or more personae stored in the data repository, at least one interactive window associated with individual ones of the personae and deployable to one or more electronic appliances, and one or more rule sets associated with individual ones of the personae, the rule sets defining and limiting server functions that may be initiated through individual ones of deployed interactive windows, the interactive windows and rule sets enabling the first person to control identity and contact information made available to users of deployed interactive windows.Type: ApplicationFiled: November 21, 2007Publication date: July 3, 2008Inventors: Christopher Clemmett Macleod Beck, Mark Franklin Sidell, Thomas Knox Gold, James Karl Powers, Charles Dazler Knuff
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Patent number: 7120700Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: February 28, 2005Date of Patent: October 10, 2006Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 7076499Abstract: A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.Type: GrantFiled: April 28, 2003Date of Patent: July 11, 2006Assignee: Genesys Telecommunications Laboratories, Inc.Inventor: James Karl Powers
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Patent number: 7039857Abstract: A programming application for creating an Interactive Multimedia Application (IMA) which includes access to and rendering of multimedia files stored in a data repository has first selectable software modules providing functionality for an Interactive Multimedia Application other than access to and rendering of the multimedia files, and at least one selectable Interactive Multimedia Viewer (IMV) software module including a code set adapted to access and render media code from multimedia files stored in a data repository and an editable layer allowing a programmer to program limitations limiting access by the IMV to preselected media files. In the programming application the programmer, by selecting, including, and editing software modules the programmer is enabled to create the IMA. IVRs may access and render code of one multimedia type or more than one type, and are adapted to interact with other software modules in an application.Type: GrantFiled: October 28, 1998Date of Patent: May 2, 2006Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6910072Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: March 20, 2003Date of Patent: June 21, 2005Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6874119Abstract: An Interaction Object Model (IOM) Interface to a data repository includes objects representing files in the data repository; standardized information about each file, the information associated in the IOM with each object, and an updating interface communicating with the data repository, keeping objects conformal with the files in the data repository. An interaction interface to system function modules requiring data associated with the files in the data repository is provided, wherein through the interaction interface the system function modules are enabled to retrieve required data from the IOM without accessing the data files in the data repository directly. A principle use is in a multimedia call center, storing text and non-text transactions of the call center.Type: GrantFiled: October 29, 1998Date of Patent: March 29, 2005Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20040169675Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: February 11, 2004Publication date: September 2, 2004Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6718366Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: February 11, 2002Date of Patent: April 6, 2004Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff