Abstract: The invention is a system for installing a new operating system on a logical partition that has no existing software or data. The system comprises a baseline code and a process for customizing and configuring the baseline code for use in an on-demand environment. The process for customizing and configuring the baseline code comprises establishing a plurality of datasets that allow users to access the operating system after installation. The critical datasets that produce an operable system include virtual telecommunications parameters, job entry system parameters, operating system parameters, and security parameters.

Abstract: A method is disclosed for managing the performance of shared computing resources in furtherance of delivering on-demand IT services to multiple customers. The inventive method comprises predicting the performance of resources allocated among the customers to minimize performance related problems; preventing performance related problems by evaluating the impact of changes in resource allocations; reacting to performance alerts to resolve performance related problems; and determining the appropriate level of resource performance needed in service level agreements, and that these requirements detailed in the service level agreements are achieved. This Performance Management method ensures that the demands of the customers are not affected by the allocation and utilization of the shared IT resources.