Abstract: Described herein are techniques that employ a data engine for providing service to endpoints such as automated banking machines. For example, when a maintenance task is to be performed, the appropriate skill and parts for completing the task are determined. A maintenance technician is selected to perform the maintenance task who is the closet technician to the endpoint that has the appropriate skill and part. The data engine is also operable to gather and correlate data for the various components of the endpoint and determine predictive and proactive actions for maintaining the components.