Patents by Inventor James L. Beck, III

James L. Beck, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for agent optimization using speech synthesis and recognition
    Patent number: 6771746
    Abstract: A system and method of automatic call handling allowing agent optimization in an automatic call distributor using voice recognition and speech synthesis technology. A speech synthesizer takes a script as input and generates speech as output. A prepared script includes speech input for the speech synthesizer. Connect a call with a call contact, speak to the call contact speech generated using the prepared script as input to the speech synthesizer, receive live agent voice input, and recognize agent speech.
    Type: Grant
    Filed: May 16, 2002
    Date of Patent: August 3, 2004
    Assignee: Rockwell Electronic Commerce Technologies, LLC
    Inventors: Craig Shambaugh, James L. Beck, III