Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

Abstract: The invention disclosed is a new system and method for directing the initiation of a notification campaign directed to a telecommunications system, wherein a variety of different campaigns are initiated through a universal interface offering access to a variety of telecommunications systems. With the advent of automated telephonic message delivery, certain public safety agencies, such as police departments and fire departments, seek to deliver mass messages to citizenry at risk during emergency situations.

Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

Abstract: The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.

Abstract: A system comprises a connection accessible to one or more incoming nodes, a call transfer interface for connecting the connection with the incoming nodes to a call transfer module capable of communicating with the incoming nodes, a distributed network of two or more provider nodes interfacing with the call transfer module through a router, the router connected to the call transfer module and provider nodes connected to the distributed network, said provider nodes connected to the incoming nodes through the router connected to the call transfer module connected to the call transfer interface and routed by the router in accordance with a provider node priority.

Abstract: Managing utility services comprises a user interface that is linked to user configurable utility accounts, said interface further comprising a linking application for entering utility account information for linked utility accounts; account management features accessible from the user interface further comprising a bill payment utility, an account information system, a utility directory database, a service control system, and an informational system; an interface screen providing a link for displaying account information, menu options for configuring utility usage, a settings menu for configuring the interface of the system, and a messaging system providing messages associated with utility services; and a module for managing emergency notifications and consumer messages that provides for reporting of utility interruption, dangers situations, and informational content for managing the effects of utility interruption.

Abstract: The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.

Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.