Patents by Inventor James Man

James Man has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Granular Taxonomy for Customer Support Augmented with AI
    Publication number: 20260094166
    Abstract: A computer-implemented method for augmenting customer support is disclosed in which a granular taxonomy is formed to classify tickets based on customer issue topic. A dashboard and user interface of performance metrics may be generated for the topics in the taxonomy. Recommendations may also be generated to aid servicing customer support issues for topics in the taxonomy. This may include generating information to aid in determining topics for generating automated responses or generating recommended answers for particular topics. In some implementations, an archive of historic tickets is used to generate training data for a machine learning model to classify tickets.
    Type: Application
    Filed: September 24, 2025
    Publication date: April 2, 2026
    Inventors: Sami Ghoche, EJ Liao, Jude Khouja, Dev Sharma, Yi Lu, James Man, Sambhav Galada, Carolyn Sun, Holman Yuen, Sunny Kong, Weitian Xing, Antoine Nasr, Dustin Kiselbach, Andrew Kim, Andrew Laird, Lewin Gan, Nick Carter, Salina Wu, Madeline Wu, Jad Chamoun, Deon Nicholas
  • System and Method for Autonomous Customer Support Chatbot Agent With Natural Language Workflow Policies
    Publication number: 20260017464
    Abstract: An autonomous customer support Chatbot Agent utilizes a large language model to aid in implementing a workflow to solve a customer issue. A natural language workflow policy may be selected by an admin, along with tools such as API calls. The large language model determines the implementation details for the workflow based on the workflow policy and the selected tools.
    Type: Application
    Filed: September 24, 2025
    Publication date: January 15, 2026
    Inventors: Sami Ghoche, Deon Nicholas, Samy Hajal, Jad Chamoun, Antoine Nasr, Volodymyr Lyubinets, EJ Liao, Dev Sharma, Yi Lu, James Man, Sunny Kong, Weitian Xing, Zachary Tosh, Alan Lu
  • SYSTEM AND METHOD OF AUTOMATICALLY GENERATING A NATURAL LANGUAGE WORKFLOW POLICY FOR A WORKFOW FOR CUSTOMER SUPPORT OF EMAILS
    Publication number: 20240386214
    Abstract: A natural language workflow policy is generated for a workflow to solve customer support tickets is automatically generated from representative tickets. Tools, such as API calls, may also be automatically generated from representative tickets. In one implementation, a clustering technique may be used to identify representative answers for particular customer support topics. The generated workflows may be used by a large language model to generate answers for customer questions for an autonomous AI chatbot agent.
    Type: Application
    Filed: July 5, 2023
    Publication date: November 21, 2024
    Inventors: Sami Ghoche, Deon Nicholas, Alan Lu, EJ Liao, Dev Sharma, Antoine Nasr, Yi Lu, Weitian Xing, Volodymyr Lyubinets, Jad Chamoun, Samy Hajal, Sunny Kong, Zachary Tosh, James Man
  • System and Method for Autonomous Customer Support Chatbot Agent With Natural Language Workflow Policies
    Publication number: 20240386213
    Abstract: An autonomous customer support Chatbot Agent utilizes a large language model to aid in implementing a workflow to solve a customer issue. A natural language workflow policy may be selected by an admin, along with tools such as API calls. The large language model determines the implementation details for the workflow based on the workflow policy and the selected tools.
    Type: Application
    Filed: July 5, 2023
    Publication date: November 21, 2024
    Inventors: Sami Ghoche, Deon Nicholas, Alan Lu, EJ Liao, Dev Sharma, Antoine Nasr, Yi Lu, Weitian Xing, Volodymyr Lyubinets, Jad Chamoun, Samy Hajal, Sunny Kong, Zachary Tosh, James Man
  • GRANULAR TAXONOMY FOR CUSTOMER SUPPORT AUGMENTED WITH AI
    Publication number: 20240062219
    Abstract: A computer-implemented method for augmenting customer support is disclosed in which a granular taxonomy is formed to classify tickets based on customer issue topic. A dashboard and user interface of performance metrics may be generated for the topics in the taxonomy. Recommendations may also be generated to aid servicing customer support issues for topics in the taxonomy. This may include generating information to aid in determining topics for generating automated responses or generating recommended answers for particular topics. In some implementations, an archive of historic tickets is used to generate training data for a machine learning model to classify tickets.
    Type: Application
    Filed: September 1, 2023
    Publication date: February 22, 2024
    Inventors: Sami Goche, EJ Liao, Jude Khouja, Dev Sharma, Yi Lu, James Man, Sambhav Galada, Carolyn Sun, Holman Yuen, Sunny Kong, Weitian Xing, Antoine Nasr, Dustin Kiselbach, Andrew Kim, Andrew Laird, Lewin Gan, Nick Carter, Salina Wu, Madeline Wu, Jad Chamoun, Deon Nicholas