Abstract: Virtual agents may be deployed to conduct a communication with a customer to determine and resolve a work item. During the communication, the virtual agent may need to obtain or provide information to other entities. However, coding a virtual agent to perform such communications is difficult and error prone. By providing a messaging system with a central repository, the virtual agent may register an interest in another entity, group of entities, the state of one or more entities, or information contained therein via messaging to a central repository. The central repository then provides callback messages to the virtual agent that matches the interest or any other conditions specified.

Abstract: Large monolithic virtual agents attempt to provide all skills and abilities in a contact center in order to resolve a work item (call) from a customer. However, as the issues become more complex this paradigm results in errors, inefficiencies and knowledge shortcomings on the information and data they have been trained with. Accordingly, systems and methods are provided that enable a number of individual specialized virtual agents, working together, to be deployed. Each has a finite set of abilities and a communication may be transferred to the particular specialized virtual agent having the ability required to resolve a work item. A discovery service is provided to enable an agent to identify particular specialized virtual agent(s) having the required ability in order to resolve the work item, part of the work item or multiple work items.

Abstract: Systems and methods are described that provide for generating ordered search results based on dynamic web analytics data that allows a resulting list of records that is responsive to a query to be ranked in a fashion that improves user satisfaction and conversion success rate. The system interrogates a target website to build a database of products and services. The individual pages/products in the database of products and services are ranked based on analytics data. Responses to searches of the target website are ordered as list of records that reflects the analytics data, which improves the ordering of the list of records based on criteria such as web page popularity, product popularity, or conversion success rate. Further embodiments provide for the generation of appropriately ordered search engine feed data based on the ranked database of products and services for the target website as well as the generation of search engine sitemaps with an appropriate priority attribute based on the analytics data.

Abstract: Systems and methods are described that provide for generating ordered search results based on dynamic web analytics data that allows a resulting list of records that is responsive to a query to be ranked in a fashion that improves user satisfaction and conversion success rate. The system interrogates a target website to build a database of products and services. The individual pages/products in the database of products and services are ranked based on analytics data. Responses to searches of the target website are ordered as list of records that reflects the analytics data, which improves the ordering of the list of records based on criteria such as web page popularity, product popularity, or conversion success rate. Further embodiments provide for the generation of appropriately ordered search engine feed data based on the ranked database of products and services for the target website as well as the generation of search engine sitemaps with an appropriate priority attribute based on the analytics data.

Abstract: A medicinal dispensing system comprising a blister package containing up to 1,000 individual doses of a given medication and a sealable envelope, preferably transparent on one side, for the containment of quantities of medication dispensed as per description is disclosed.Attached to one side of the envelope are multiple flaps preprinted with information relating to the chemical composition of the drug, contraindications, potentiating effects when used with other medications, etc. On the other side of the envelope is a space for the encoding of dosage information, frequency of administration and other pertinent information concerning the prescription being filled. The blister sheet contains perforations to allow for the detachment of as many individually-packaged doses of medication as are called for to fill a given prescription.