Abstract: Disclosed are new approaches for scheduling workers at remote locations. Work assignments may be organized into shifts associated with one or more workers and one or more recipients. Tasks are associated with the shift and have an updatable status. Shifts may be replicated by cutting and pasting or by specifying a recurrence definition. The tasks associated with a shift may then be replicated. The status of tasks may be updated using a voice telephony system. The status of tasks may also be reported from a computer located on the recipient premise. Text and/or voice comments and the task status may be accessible by managers, clients, and concerned parties from a web portal accessible using a computing device, such as a tablet computer. Methods for automatically associating providers with shifts and adding tasks to shifts are also disclosed.

Abstract: Systems and methods are disclosed for improving healthcare outcomes, such as following discharge of a patient following discharge from a hospital or other facility. In some embodiments, a first computer system of a first entity, detects discharge of a patient from a second entity based on activities of the patient and in response transmits, to an electronic device of a second entity, a request for discharge information of the patient. One or more follow-up activities are automatically scheduled for the patient and participation of the patient in the activities is verified by the first computer system. Follow-up activities may include a visit to a primary care physician (PCP), an in-person phone call, automated phone call, and other activities. One or more escalation actions may be taken based on results of these activities or failure of the patient to take part in these activities.