Patents by Inventor James Neal Richter

James Neal Richter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20170161774
    Abstract: Methods and systems of routing targeted content to networked destinations are described. The targeting may be performed utilizing demographic targeting, property targeting, behavioral targeting, and/or event targeting. An adjusted value for a targeted guaranteed content item associated with an entity may be dynamically calculated using a previously specified value communicated with the entity and/or historical delivery performance for the targeted guaranteed content item. A content request may be received from a user agent. A determination is made as to whether the targeted guaranteed content item is eligible to be delivered to the user agent using a targeting criterion and a dynamic pace setting. The targeted guaranteed content item may participate, along with real time open market bids, in a real time impression auction. The adjusted value may be used in the real time auction to determine which item of content is to be routed to the user agent.
    Type: Application
    Filed: December 3, 2015
    Publication date: June 8, 2017
    Inventors: Bret Alan Gorsline, William James Dudziak, James Neal Richter
  • Publication number: 20140074564
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Application
    Filed: August 7, 2013
    Publication date: March 13, 2014
    Applicant: ORACLE OTC SUBSIDIARY LLC
    Inventor: JAMES NEAL RICHTER
  • Publication number: 20140067470
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Application
    Filed: August 7, 2013
    Publication date: March 6, 2014
    Applicant: ORACLE OTC SUBSIDIARY LLC
    Inventor: JAMES NEAL RICHTER
  • Publication number: 20140067463
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Application
    Filed: August 7, 2013
    Publication date: March 6, 2014
    Applicant: ORACLE OTC SUBSIDIARY LLC
    Inventor: JAMES NEAL RICHTER
  • Publication number: 20140067485
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Application
    Filed: August 7, 2013
    Publication date: March 6, 2014
    Applicant: ORACLE OTC SUBSIDIARY LLC
    Inventor: JAMES NEAL RICHTER
  • Publication number: 20140067484
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Application
    Filed: August 7, 2013
    Publication date: March 6, 2014
    Applicant: ORACLE OTC SUBSIDIARY LLC
    Inventor: JAMES NEAL RICHTER
  • Patent number: 8600734
    Abstract: A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
    Type: Grant
    Filed: December 18, 2006
    Date of Patent: December 3, 2013
    Assignee: Oracle OTC Subsidiary, LLC
    Inventors: Douglas K. Warner, James Neal Richter, Stephen D. Durbin, Greg Gianforte
  • Patent number: 8583628
    Abstract: An apparatus and method for a recursive document network searching system comprising a searchable document database containing multiple root and sub-root documents containing relational links to other documents where the relational links are manually created or are created by way learned functional components. An inventive aspect of this work is the ability to co-mingle the manual and learned components of such structures so that the user can have an efficient system for and method of a convenient and economical retrieval of the one desired informational item in an informational retrieval system that allows leveraging of the time and effort invested during prior information retrieval sessions; and can have an efficient system and method for a dynamic and context sensitive mapping of help items in a help information retrieval system. The documents at any point in the network can contain relational links to other documents both for the purposes of constructing a network. This network can be cyclic or acyclic.
    Type: Grant
    Filed: December 22, 2006
    Date of Patent: November 12, 2013
    Assignee: Oracle International Corporation
    Inventors: James Neal Richter, Christopher M. Tarabochia, Douglas K Warner
  • Patent number: 8527324
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Grant
    Filed: December 28, 2006
    Date of Patent: September 3, 2013
    Assignee: Oracle OTC Subsidiary LLC
    Inventor: James Neal Richter
  • Patent number: 8321455
    Abstract: A method and system for use in an information retrieval system that provides related informational items that can be automatically classified and summarized in a hierarchical manner. The system comprises the steps and means for the presentation and analysis of mined data through the application of four distinct processes, namely, feature selection, clustering, classification and summarization. The implementation of each of these techniques is a single process without regard to order. Individual informational items are analyzed, and relevant features extracted. Individual groups of informational items, otherwise known as clusters, are identified, and rules are determined to allow the assignment of informational items to the previously mentioned groups. Descriptive and meaningful titles are then identified for the groups. Various methods of presenting searched information to an end user are also provided. A method of adaptive clustering is also provided.
    Type: Grant
    Filed: January 13, 2009
    Date of Patent: November 27, 2012
    Assignee: Oracle International Corporation
    Inventors: Douglas K. Warner, James Neal Richter, Bikramjit Banerjee
  • Patent number: 7730072
    Abstract: A method and apparatus for use in an information retrieval system is provided, which derives related informational items that have a usage based relationship strength, and which results in an efficient and more accurate dynamic relationship association between informational items. This system comprises the steps for detecting a selection of at least a first informational item and a second informational item in an information retrieval session. A relationship type is assigned based on characteristic similarities between the first informational item and the second informational item. Additionally, a relationship strength is assigned based on historical frequency of the consecutive selection of the first and second informational items and providing an access to the second informational item upon detection of the first being accessed by a user of the information retrieval system.
    Type: Grant
    Filed: December 29, 2000
    Date of Patent: June 1, 2010
    Assignee: Rightnow Technologies, Inc.
    Inventors: James Neal Richter, Douglas K. Warner, Ganesh Prabu
  • Publication number: 20090198717
    Abstract: A method and system for use in an information retrieval system that provides related informational items that can be automatically classified and summarized in a hierarchical manner. The system comprises the steps and means for the presentation and analysis of mined data through the application of four distinct processes, namely, feature selection, clustering, classification and summarization. The implementation of each of these techniques is a single process without regard to order. Individual informational items are analyzed, and relevant features extracted. Individual groups of informational items, otherwise known as clusters, are identified, and rules are determined to allow the assignment of informational items to the previously mentioned groups. Descriptive and meaningful titles are then identified for the groups. Various methods of presenting searched information to an end user are also provided. A method of adaptive clustering is also provided.
    Type: Application
    Filed: January 13, 2009
    Publication date: August 6, 2009
    Inventors: Douglas K. Warner, James Neal Richter, Bikramjit Banerjee
  • Patent number: 7478103
    Abstract: A method and system for use in an information retrieval system that provides related informational items that can be automatically classified and summarized in a hierarchical manner. The system comprises the steps and means for the presentation and analysis of mined data through the application of four distinct processes, namely, feature selection, clustering, classification and summarization. The implementation of each of these techniques is a single process without regard to order. Individual informational items are analyzed, and relevant features extracted. Individual groups of informational items, otherwise known as clusters, are identified, and rules are determined to allow the assignment of informational items to the previously mentioned groups. Descriptive and meaningful titles are then identified for the groups. Various methods of presenting searched information to an end user are also provided. A method of adaptive clustering is also provided.
    Type: Grant
    Filed: August 22, 2002
    Date of Patent: January 13, 2009
    Assignee: Rightnow Technologies, Inc.
    Inventors: Douglas K. Warner, James Neal Richter, Bikramjit Banerjee
  • Publication number: 20080162487
    Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.
    Type: Application
    Filed: December 28, 2006
    Publication date: July 3, 2008
    Inventor: James Neal Richter
  • Patent number: 7289949
    Abstract: A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
    Type: Grant
    Filed: October 7, 2002
    Date of Patent: October 30, 2007
    Assignee: Right Now Technologies, Inc.
    Inventors: Douglas K. Warner, James Neal Richter, Stephen D. Durbin, Greg Gianforte
  • Publication number: 20030069936
    Abstract: A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
    Type: Application
    Filed: October 7, 2002
    Publication date: April 10, 2003
    Inventors: Douglas K. Warner, James Neal Richter, Stephen D. Durbin, Greg Gianforte
  • Publication number: 20030061242
    Abstract: A method and system for use in an information retrieval system that provides related informational items that can be automatically classified and summarized in a hierarchical manner. The system comprises the steps and means for the presentation and analysis of mined data through the application of four distinct processes, namely, feature selection, clustering, classification and summarization. The implementation of each of these techniques is a single process without regard to order. Individual informational items are analyzed, and relevant features extracted. Individual groups of informational items, otherwise known as clusters, are identified, and rules are determined to allow the assignment of informational items to the previously mentioned groups. Descriptive and meaningful titles are then identified for the groups. Various methods of presenting searched information to an end user are also provided. A method of adaptive clustering is also provided.
    Type: Application
    Filed: August 22, 2002
    Publication date: March 27, 2003
    Inventors: Douglas K. Warmer, James Neal Richter, Bikramjit Banerjee
  • Publication number: 20010044791
    Abstract: A method and apparatus for use in an information retrieval system is provided, which derives related informational items that have a usage based relationship strength, and which results in an efficient and more accurate dynamic relationship association between informational items. This system comprises the steps and means for, respectively, detecting a selection of at least a first informational item and a second informational item in an information retrieval session. A relationship type is assigned based on characteristic similarities between the first informational item and the second informational item. Additionally, a relationship strength is assigned based on historical frequency of the consecutive selection of the first and second informational items and providing an access to the second informational item upon detection of the first being accessed by a user of the information retrieval system.
    Type: Application
    Filed: February 20, 2001
    Publication date: November 22, 2001
    Inventors: James Neal Richter, Doug Warner, Ganesh Prabu