Abstract: Methods are provided for managing frequency channels in a shared spectrum available to a radio local access network (RLAN) access point (AP) in a wireless network. The methods may comprise receiving a request for channel availability from the RLAN AP to access the shared spectrum, computing, based on a plurality of parameters associated with the RLAN AP, an RLAN service area (RSA) associated with the RLAN AP, retrieving one or more incumbent protection contours (IPCs) associated with one or more incumbent users in the wireless network, identifying an IPC, among the one or more retrieved IPCs, that overlaps with the RSA associated with the RLAN AP, determining, based on the identified IPC, available frequency information corresponding to the received request for channel availability, and transmitting, to the RLAN AP, a channel availability response comprising the available frequency information.

Abstract: An artificial intelligence (AI) application uses an external machine learning component from a different computing environment to develop context data for use by the AI application. The context data includes raw data outputs from the external machine learning component. An active machine learning component is executed with the context data and provides a suggested next step to a computer to implement as an automated output. A feedback loop adds the suggested next step from the active machine learning component to the context data and forms an augmented data set for providing context to the AI application. A context component selects a rule from a rules engine that corresponds to the augmented data set. The computer implements an automated output according to the rule that was selected.

Abstract: Methods are provided for managing frequency channels in a shared spectrum available to a radio local access network (RLAN) access point (AP) in a wireless network. The methods may comprise receiving a request for channel availability from the RLAN AP to access the shared spectrum, computing, based on a plurality of parameters associated with the RLAN AP, an RLAN service area (RSA) associated with the RLAN AP, retrieving one or more incumbent protection contours (IPCs) associated with one or more incumbent users in the wireless network, identifying an IPC, among the one or more retrieved IPCs, that overlaps with the RSA associated with the RLAN AP, determining, based on the identified IPC, available frequency information corresponding to the received request for channel availability, and transmitting, to the RLAN AP, a channel availability response comprising the available frequency information.

Abstract: Methods are provided for managing frequency channels in a shared spectrum available to a radio local access network (RLAN) access point (AP) in a wireless network. The methods may comprise receiving a request for channel availability from the RLAN AP to access the shared spectrum, computing, based on a plurality of parameters associated with the RLAN AP, an RLAN service area (RSA) associated with the RLAN AP, retrieving one or more incumbent protection contours (IPCs) associated with one or more incumbent users in the wireless network, identifying an IPC, among the one or more retrieved IPCs, that overlaps with the RSA associated with the RLAN AP, determining, based on the identified IPC, available frequency information corresponding to the received request for channel availability, and transmitting, to the RLAN AP, a channel availability response comprising the available frequency information.

Abstract: Improved techniques are provided for managing frequency channels in a shared spectrum available to a radio local access network device (RLAN) in a wireless network.

Abstract: Techniques are provided for managing frequency access in a shared spectrum available to a radio local access network (RLAN) in a wireless network. A shared spectrum system may perform operations including retrieving a plurality of parameters for one or more high-priority users in the wireless network; computing, based on the retrieved parameters, a plurality of interference-to-noise power ratio (I/N) contours; storing the plurality of I/N contours in a database; receiving, from an RLAN device in the wireless network, a request for spectrum availability, wherein the received request includes at least a first value; extracting, based on the first value in the request for spectrum availability, an I/N contour from the database matching RLAN parameters; determining, based on the extracted I/N contour, available frequency information corresponding to the received request for spectrum availability; and transmitting, to the RLAN device, the available frequency information.

Abstract: Methods are provided for managing frequency channels in a shared spectrum available to a radio local access network (RLAN) access point (AP) in a wireless network. The methods may comprise receiving a request for channel availability from the RLAN AP to access the shared spectrum, computing, based on a plurality of parameters associated with the RLAN AP, an RLAN service area (RSA) associated with the RLAN AP, retrieving one or more incumbent protection contours (IPCs) associated with one or more incumbent users in the wireless network, identifying an IPC, among the one or more retrieved IPCs, that overlaps with the RSA associated with the RLAN AP, determining, based on the identified IPC, available frequency information corresponding to the received request for channel availability, and transmitting, to the RLAN AP, a channel availability response comprising the available frequency information.

Abstract: Techniques are provided for managing frequency access in a shared spectrum available to a radio local access network (RLAN) in a wireless network. A shared spectrum system may perform operations including retrieving a plurality of parameters for one or more high-priority users in the wireless network; computing, based on the retrieved parameters, a plurality of interference-to-noise power ratio (I/N) contours; storing the plurality of I/N contours in a database; receiving, from an RLAN device in the wireless network, a request for spectrum availability, wherein the received request includes at least a first value; extracting, based on the first value in the request for spectrum availability, an I/N contour from the database matching RLAN parameters; determining, based on the extracted I/N contour, available frequency information corresponding to the received request for spectrum availability; and transmitting, to the RLAN device, the available frequency information.

Abstract: Improved techniques are provided for managing frequency channels in a shared spectrum available to a radio local access network device (RLAN) in a wireless network.

Abstract: An approach for lawful intercept of over-the-top (OTT) communications is described. A request is received to intercept one or more OTT communications. Such interception can be part of a legal mandate of an appropriate law enforcement agency. One or more session and flow identification signatures associated with a packet-based network are determined. Signaling and media traffic associated with the one or more OTT communications are identified, translated and delivered to the law enforcement agency.

Abstract: One or more servers may determine delivery charge information for delivery of a content file to a user device; receive a first set and a second of preferences identifying whether the delivery of the content file can be charged to an account of the user device or to an account of the one or more servers; generate a delivery instruction based on the first set of preferences, the second set of preferences, and the delivery charge information, the delivery instruction identifying a first charge value and a second charge value; receive a request for the content file from the user device; and cause a billing settlement function to be performed to assess the first charge value to the account of the user device or to assess the second charge value to the account of the one or more servers based on delivering the content file to the user device.

Abstract: Systems and methods for scheduling contact center agents are provided. In this regard, a representative method includes: receiving information corresponding to work schedules and skills of agents of a remote contact center that shares contacts with a local contact center; correlating the skills with skills that are to be used for scheduling agents of the local contact center; and generating work schedules for the agents of the local contact center based, at least in part, on a correlation between the skills of the agents of the remote contact center and the local contact center, and an evaluation of the work schedules of the agents of the remote contact center.

Abstract: Methods and systems are provided for viewing call center agent interactions from a window displaying schedule information. In one embodiment, the method comprises the steps of: displaying a timeline; displaying a plurality of agent events, where the agent events include exceptions to an agent activity; displaying each exception in visual correlation with the timeline; and displaying, in visual correlation with the timeline, each of a plurality of agent interactions.

Abstract: Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a workforce manager comprising a scheduler and a tracking function; and a lesson assignment function configured to receive at least one indicator of performance of the agent, and further configured to assign a lesson to the agent based on the at least one indicator.

Abstract: Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.

Abstract: Methods and systems are presented for detecting business transactions from sequences of call center agent activities. In one embodiment, the method comprises the steps of: receiving a plurality of agent activity events; matching a sequence of events within the received events with one of a plurality of transaction definitions; creating a transaction from the matching sequence; and displaying the transaction.

Abstract: Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a content recorder configured to record content of plurality of agent interactions; an analytics component configured to perform speech analysis on at least a portion of the agent interactions, and further configured to evaluate the interactions based on a plurality of criteria, producing a score; and a quality monitor configured to associate the analyzed interactions with interaction metadata.

Abstract: Systems and methods are disclosed for an integrated process for optimizing operations at a contact center. In one embodiment, the method comprises: defining contact center business goals; planning at least one campaign to implement the goals; scheduling and deploying a workforce in accordance with the campaign to produce agent-customer interactions; measuring agent performance on the interactions to produce quality metrics; analyzing the metrics to produce a rating; combining quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

Abstract: A method and system for establishing a common reference point on a semiconductor wafer inspected by two or more scanning mechanisms. The semiconductor wafer includes a plurality of dies of identical size, each die being generally rectangularly shaped and having four corners. Adjacent dies are separated by a die street, the sum of the width of a die and the width of a die street equaling a die period. The method includes scanning the semiconductor wafer with a first scanning mechanism to establish a first coordinate system for the wafer. The first scanning mechanism determines a point on the wafer to be the center of the wafer which is assigned a first coordinate value relative to the first coordinate system. The location of the common reference point in the first coordinate system is calculated as the die corner which is within half the die period from the first coordinate value, the common reference point being assigned a second coordinate value in the first coordinate system.

Abstract: A navigational aid including a color coded display of all significant information regarding the location and operation of sequenced radio beacons within a selected geographical area and a disc type indicator for selectively revealing information regarding a particular beam while masking information relating to all other beams.