Patents by Inventor James Pavlic

James Pavlic has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8594311
    Abstract: An expected wait time augmentation system generates an expected wait value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time augmentation system comprises an interface to a work force management system for obtaining resource availability data and a wait time augmentation model for calculating an expected wait time value as a function of base expected wait time data and the resource availably data. The estimated wait time value is provided to the subject client. The resource availability data includes, but is not limited to, for a period of time: i) availability of resources; and ii) a scheduled change in the availability of resources. The scheduled change in the availability of resources may comprise a combination of data representing an effective time and a quantity of resources scheduled to be available at the effective time.
    Type: Grant
    Filed: June 2, 2005
    Date of Patent: November 26, 2013
    Assignee: Virtual Hold Technology, LLC
    Inventors: Mark Williams, Eric Camulli, James Pavlic, Ryszard Antonczyk
  • Patent number: 7746999
    Abstract: A queue management system interfaces with a resource management system and a queuing system in an environment that further includes an interim system. The queue management system comprises an interface to the resource management system for obtaining resource availability data and a management system. The resource availability data represents a resource termination time—and may include the resource termination time or data useful for calculating the resource termination time. The control system: i) obtains a value representing the expected interim system handling time, and ii) makes the interim system available for handling a subject client only if the expected interim system handling time period terminates prior to the resource termination time.
    Type: Grant
    Filed: August 18, 2005
    Date of Patent: June 29, 2010
    Assignee: Virtual Hold Technology, LLC
    Inventors: Mark Williams, James Pavlic
  • Publication number: 20090074166
    Abstract: An expected wait time calculation system generates an expected wait time value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time calculation system comprises an interface to a work force management system for obtaining an indicator of a quantity of resources available for servicing clients. An interface to a queuing system obtains an indicator of a queue position of the subject client. A FIFO array stores a plurality of measured time intervals, each representing a time period between two successive resource queue decrement events. The measured time intervals may be stored in a chronological order. An average time interval, or rate, calculator determines an average time interval by calculating an average of a selected quantity of those most recently measured time intervals from the FIFO array or a rate by dividing a unit of time by the average time interval.
    Type: Application
    Filed: September 14, 2007
    Publication date: March 19, 2009
    Applicant: Virtual Hold Technology, LLC.
    Inventors: James Pavlic, Mark Purdy, Ryszard Antonczyk
  • Publication number: 20070041565
    Abstract: A queue management system interfaces with a resource management system and a queuing system in an environment that further includes an interim system. The queue management system comprises an interface to the resource management system for obtaining resource availability data and a management system. The resource availability data represents a resource termination time—and may include the resource termination time or data useful for calculating the resource termination time. The control system: i) obtains a value representing the expected interim system handling time, and ii) makes the interim system available for handling a subject client only if the expected interim system handling time period terminates prior to the resource termination time.
    Type: Application
    Filed: August 18, 2005
    Publication date: February 22, 2007
    Applicant: Virtual Hold Technology, LLC.
    Inventors: Mark Williams, James Pavlic
  • Publication number: 20060277550
    Abstract: An expected wait time augmentation system generates an expected wait value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time augmentation system comprises an interface to a work force management system for obtaining resource availability data and a wait time augmentation model for calculating an expected wait time value as a function of base expected wait time data and the resource availably data. The estimated wait time value is provided to the subject client. The resource availability data includes, but is not limited to, for a period of time: i) availability of resources; and ii) a scheduled change in the availability of resources. The scheduled change in the availability of resources may comprise a combination of data representing an effective time and a quantity of resources scheduled to be available at the effective time.
    Type: Application
    Filed: June 2, 2005
    Publication date: December 7, 2006
    Applicant: Virtual Hold Technology, LLC
    Inventors: Mark Williams, Eric Camulli, James Pavlic, Ryszard Antonczyk