Patents by Inventor James S. Gardner

James S. Gardner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CONTINUOUS IMPROVEMENT OF GLOBAL SERVICE DELIVERY AUGMENTED WITH SOCIAL NETWORK ANALYSIS
    Publication number: 20140297837
    Abstract: Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.
    Type: Application
    Filed: September 18, 2013
    Publication date: October 2, 2014
    Applicant: International Business Machines Corporation
    Inventors: Shivali Agarwal, Benjamin P. Chance, Yi-Min Chee, James S. Gardner, Eleanor A. Hurst, Juhnyoung Lee, Rong Liu, Vinay K. Reddy, Bikram Sengupta, Renuka R. Sindhgatta, Lav R. Varshney
  • CONTINUOUS IMPROVEMENT OF GLOBAL SERVICE DELIVERY AUGMENTED WITH SOCIAL NETWORK ANALYSIS
    Publication number: 20140297831
    Abstract: Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.
    Type: Application
    Filed: March 27, 2013
    Publication date: October 2, 2014
    Applicant: International Business Machines Corporation
    Inventors: Shivali Agarwal, Benjamin P. Chance, Yi-Min Chee, James S. Gardner, Eleanor A. Hurst, Juhnyoung Lee, Rong Liu, Vinay K. Reddy, Bikram Sengupta, Renuka R. Sindhgatta, Lav R. Varshney