Abstract: Disclosed are system and methods for digitally capturing, labeling, and analyzing data representing shared experiences between a service provider and a customer. The shared experience data is used to identify, test, and implement value-added improvements, enhancements, and augmentations to the shared experience and to monitor and ensure the quality of customer service. The improvements can be implemented as customer service process modifications, precision learning and targeted coaching for agents rendering customer service, process compliance monitoring, and as knowledge curation for a knowledge bot software application that facilitates automation of tasks and provides a natural language interface for accessing historical knowledge bases and solutions.

Abstract: A customer contact management platform combining desktop and telephony virtualization with employee and client portals. The portals provide access to tools and information for users to provide support to enterprise clients. The platform includes a set of web-based employee, client, and work portals that allow employees of the service provider to access information, schedules, networks, telephony, applications, and tools so they can perform work for their clients.

Abstract: An improved ramp assembly for leveling of wheeled vehicles such as campervans, caravans, motor homes, trailers and the like when parked on uneven ground.

Abstract: An easy to use and compact wheelchair lift device that can be quickly and easily installed to load a wheelchair into the trunk of a vehicle. A representative lift is designed such that the wheelchair may be loaded properly and completely without the lift or the wheelchair striking the vehicle. The representative lift is also designed to reduce back strain on an operator by precluding the need to lift the wheelchair. In one embodiment, the wheelchair lift comprises a base frame that may be installed in the trunk of an automobile, a wheelchair platform configured to hold a wheelchair, a sliding frame configured to slide the wheelchair platform to or from the trunk of a vehicle, and a pivoting lift mechanism configured to raise or lower the wheelchair platform to or from the ground.

Abstract: A flagpole assembly comprising a flagpole body having an aperture disposed in the side thereof, an internal fastening plate, disposed within the flagpole body, an external fastening plate and door assembly and a set of threaded fasteners securing the flagpole assembly together. A cleat or winch mount may be secured to the internal fastening plate, having a winch secured thereto for securement of the flag lanyard inside the flagpole body.

Abstract: A flagpole assembly comprising a flagpole body having an aperture disposed in the side thereof, one or two internal fastening plates, disposed within the flagpole body, an external fastening plate and door assembly and a set of threaded fasteners securing the flagpole assembly together. A cleat or winch mount may be secured to the internal fastening plate, having a winch secured thereto for securement of a flag halyard inside the flagpole body.