Patents by Inventor James William Hendricks

James William Hendricks has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service methods, apparatus and report/alert generation based on customer service call information
    Patent number: 8588395
    Abstract: Methods and apparatus that provide customer service representatives with information for supporting a customer service call are described. Also described are method and apparatus for collecting customer service call information and generating reports and/or alerts there from. Through the use of customer service call data from multiple divisions, problems and/or underperformance at a division can be identified and rectified in a timely manner. Information from one division can also be used to predict possible problems at other divisions allowing problems to be addressed, in some cases, prior to customer complaints at a division to be addressed in some cases before an increase in the number of customer service calls at the individual division triggers an alert.
    Type: Grant
    Filed: June 11, 2008
    Date of Patent: November 19, 2013
    Assignee: Time Warner Cable Enterprises LLC
    Inventors: James William Hendricks, Joy Somers, Dianne Keener Blackwood, Suzanne Elizabeth Curtis
  • CUSTOMER SERVICE METHODS, APPARATUS AND REPORT/ALERT GENERATION BASED ON CUSTOMER SERVICE CALL INFORMATION
    Publication number: 20090310774
    Abstract: Methods and apparatus that provide customer service representatives with information for supporting a customer service call are described. Also described are method and apparatus for collecting customer service call information and generating reports and/or alerts there from. Through the use of customer service call data from multiple divisions, problems and/or underperformance at a division can be identified and rectified in a timely manner. Information from one division can also be used to predict possible problems at other divisions allowing problems to be addressed, in some cases, prior to customer complaints at a division to be addressed in some cases before an increase in the number of customer service calls at the individual division triggers an alert.
    Type: Application
    Filed: June 11, 2008
    Publication date: December 17, 2009
    Inventors: James William Hendricks, Joy Somers, Dianne Keener Blackwood, Suzanne Elizabeth Curtis