Abstract: A method and system for generating service forms and service orders in an order management system. To avoid entry-related mistakes, a master form is used to enter verified data about a customer and the services to be provisioned. The data entered into the master form is then used along with scheduling and query-related data to create a series of substantially pre-filled service forms which contain information relevant to the requested service.

Abstract: An automatic notification system for certain telecommunications service applications allows for prompt and efficient “status item” notification messages to be sent to service subscribers without human intervention. A notification system application platform is configured to recognize certain trigger events (such as, for example, the completion of a line test) and retrieve subscriber information from a database regarding a preferred communication channel for receiving status item notification messages. The platform then automatically transmits the proper message to the subscriber (sending an email notification as a default channel) and, if appropriate, waits for a reply message from the subscriber. The “subscriber” may also include a company such as an access provider, which may receive notification regarding access tests formed in the network.