Abstract: A method for automated retrieval of performance data and incident resolution based on an incident report in a telecommunications carrier network comprising a radio access network. The incident report is delayed relative to the retrieved performance data, and the method includes receiving an incident report based on first data associated with a first cell site, where the first data is associated with a first time; querying the first cell site for performance data of the first cell site responsive to the incident report; receiving performance data from the first cell site responsive to the query, where the performance data is associated with a second time that is later than the first time; and implementing a control response at the first cell site responsive to the received performance data, where the control response is to resolve an incident indicated by the incident report.

Abstract: A method implemented by an incident reporting tool, comprising receiving, from an incident report database, an incident report associated with an incident; presenting, on a network operations center (NOC) dashboard, a status checklist allowing a NOC personnel to view status of one or more tasks associated with the incident report before the incident report autocloses, wherein the one or more tasks comprises one or more completed tasks and one or more uncompleted tasks based on the status; enabling the NOC personnel to take actions on the one or more uncompleted tasks to resolve the incident report; and dynamically updating the status checklist to view an updated status of the one or more tasks based on the actions taken by the NOC personnel.