Abstract: A data collection and/or monitoring service residing at a client system collects and sends client system information to a backend system. The client system information is used to update a maintained repository of client system information that is associated with software installed at the client system. The maintained repository is used to determine one or more software update recommendations which are sent to the client system. In response to a trigger event, one or more software updates associated with the update recommendations are automatically downloaded and deployed at the client system. The download and deployment of software updates can be scheduled at the client system.

Abstract: The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.

Abstract: The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.

Abstract: A data collection and/or monitoring service residing at a client system collects and sends client system information to a backend system. The client system information is used to update a maintained repository of client system information that is associated with software installed at the client system. The maintained repository is used to determine one or more software update recommendations which are sent to the client system. In response to a trigger event, one or more software updates associated with the update recommendations are automatically downloaded and deployed at the client system. The download and deployment of software updates can be scheduled at the client system.

Abstract: The invention relates to a device and method for changing and/or maintaining the temperature of a body part. Specifically, the invention relates to a sleeve or hood that is positioned to cover or surround a part of the body, as part of a device for changing and/or maintaining the temperature of that body part. The invention is directed to a device that incorporates at least one sleeve for a tight fit of at least one spot of a body part having a circulation chamber into which the gas form medium is supplied, the chamber is connected via a flow supply assembly which supplies the mainly gas form medium to the circulation chamber. The sleeve is connected a return supply assembly for returning the gas form medium from the circulation chamber back to a pump for pressurizing and cooling the gas form medium to be pumped back to the circulation chamber.

Abstract: A bar code comprises a data track (3; 104; 205; 304) and a clock track (4; 103; 204; 303). The separate clock track (4; 103; 204; 303) means that the sampling of the be synchronised with the movement of the bar code. The addition of a reference track (5; 105; 206) enables the forming of the bar code into a ring containing a plurality of repetitions of the encoded data. The bar codes may form a continuous ring themselves or be discrete blocks arranged in a ring. Consequently, a coin-like object (1; 101; 201), such as a coin or a token, can be marked with the bar code and the bar code can be read as the coin-like object (1; 101; 201) falls past an optical sensing station (26, 27, 226, 227) with sensors for reading respectively the clock data and reference tracks.