Abstract: A method of establishing a first network connection of a wired network with a customer premise equipment (CPE) installed at a customer premise (CP). The method monitors the first network connection and detects an outage of the first network connection. The method provides an option of using a second network connection of a wireless network, for delivery of services during the first outage of the first network connection. The method receives a response, and switches the delivery of services, via a machine to machine (M2M) interface in the CPE, to the second network connection.

Abstract: An approach is provided for determining that a device has been placed on a hold status during a communication session, wherein hold media is presented to the device during the hold status. The approach involves determining that the device and/or the communication session is registered for a hold music service that provides media from a content provider. The approach also involves requesting personalized media from the content provider. The approach further involves presenting the personalized media to the device as the hold media during the hold status.

Abstract: A method of establishing a first network connection of a wired network with a customer premise equipment (CPE) installed at a customer premise (CP). The method monitors the first network connection and detects an outage of the first network connection. The method provides an option of using a second network connection of a wireless network, for delivery of services during the first outage of the first network connection. The method receives a response, and switches the delivery of services, via a machine to machine (M2M) interface in the CPE, to the second network connection.

Abstract: An approach is provided for determining that a device has been placed on a hold status during a communication session, wherein hold media is presented to the device during the hold status. The approach involves determining that the device and/or the communication session is registered for a hold music service that provides media from a content provider. The approach also involves requesting personalized media from the content provider. The approach further involves presenting the personalized media to the device as the hold media during the hold status.

Abstract: A system comprising at least one controller including a controller processor with a memory configured to execute self-healing rules. The self-healing rules may include at least one corrective measure and at least one failure symptom. The system may include an automated incident management device including a central processor with a memory to receive service management information from the at least one controller, correlate at least one corrective measure with at least one failure symptom, adjust the self-healing rules based on the correlation, and propagate the adjusted self-healing rules to the at least one controller.

Abstract: An automated incident management device may receive a message from a customer site, the message indicative of a customer issue with a managed service provided to the customer site by way of a primary network connection. The device may connect to an item of customer equipment by way of a secondary network connection to the customer site; retrieve information from the customer equipment by way of the secondary network connection; attempt a corrective measure with the managed service based on the retrieved information, the corrective measure being determined according to rules that specify corrective measures likely to resolve the trouble ticket; and update a trouble ticket associated with the customer site responsive to the attempted corrective measure. In some examples, the automated incident management device may determine that the customer issue is responsibly of the customer to address.

Abstract: A method and apparatus for monitoring an optical network being equipped with WDM equipment able to transmit a plurality of data channels at different wavelengths. From the said optical network a part of its optical signal power is coupled out and a specific statistical function of interest is determined which characterizes the said plurality of data channels. The parameters of said determined function of interest are processed in a predetermined mathematical model having a finite number of parameters and from said model information is derived on individual channels. Data representing the said information are produced.