Abstract: A method measures and monitors performance of processes across different organizational units within a system process. The method assigns first weight factors to organizational units at a first-level division of the system process, receives actual performance data for each of the organizational units at the first-level division, compares the actual performance data against a target to produce a deviation for each of the organizational units, assigns a number of points corresponding to the deviation of each of the organizational units, and determines a first process performance indicator for the first-level division based on the first weight factor and the number points of the organizational units. The method assigns a second weight factor to an organizational unit at a second-level division of the system process, and determines a second process performance indicator for the second-level division based on the second weight factor and the first process performance indicator.