Patents by Inventor Jan Opalka

Jan Opalka has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Queue management system utilizing virtual service providers
    Patent number: 11423412
    Abstract: The invention is directed to a queue management system which links with and utilizes service providers that are physically located in a facility which is different or remote from that of the location of the customer.
    Type: Grant
    Filed: July 31, 2017
    Date of Patent: August 23, 2022
    Assignee: ACF Technologies, Inc.
    Inventor: Jan Opalka
  • Automated queuing system
    Patent number: 11328304
    Abstract: An automated queue is provided including processing circuitry configured to receive an image including a face of a customer, receive an indication of a selected service, enter the customer in virtual queue based on the indication of the selected service, and in response to the customer reaching the front of the virtual queue, causing a transmission of the selected service and at least a portion of the image including the face of the customer to an agent user interface.
    Type: Grant
    Filed: July 31, 2017
    Date of Patent: May 10, 2022
    Assignee: ACF Technologies, Inc.
    Inventors: Jan Opalka, Jose Mora
  • AUTOMATED QUEUING SYSTEM
    Publication number: 20180033015
    Abstract: An automated queue is provided including processing circuitry configured to receive an image including a face of a customer, receive an indication of a selected service, enter the customer in virtual queue based on the indication of the selected service, and in response to the customer reaching the front of the virtual queue, causing a transmission of the selected service and at least a portion of the image including the face of the customer to an agent user interface.
    Type: Application
    Filed: July 31, 2017
    Publication date: February 1, 2018
    Inventors: Jan Opalka, Jose Mora
  • QUEUE MANAGEMENT SYSTEM UTILIZING VIRTUAL SERVICE PROVIDERS
    Publication number: 20180033018
    Abstract: The invention is directed to a queue management system which links with and utilizes service providers that are physically located in a facility which is different or remote from that of the location of the customer.
    Type: Application
    Filed: July 31, 2017
    Publication date: February 1, 2018
    Inventor: Jan Opalka