Patents by Inventor Janaki Kumar
Janaki Kumar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20180314993Abstract: In one general aspect, a method can include transmitting, by a first computer system and to a second computer system, a request for processed survey data for a survey, the second computer system having access to a local repository for storing the processed survey data, the processed survey data being generated by a survey data processor included in the second computer system, receiving, by the first computer system and from the second computer system, the processed survey data, executing, by the first computer system, an enhanced end-of-survey generator for generating an enhanced end-of-survey report using the received process survey data, the enhanced end-of-survey report including information about an innovation readiness for an organization, and sending, by the first computer system and to the first computing device, the enhanced end-of-survey report for display on a display device included in the first computing device.Type: ApplicationFiled: May 1, 2017Publication date: November 1, 2018Inventors: Janaki Kumar, Andreas Hauser, Tai-Chia Tuan, Sally Lawler Kennedy, Susan Kuypers, Carol Farnsworth, Jerry John, Marcos Martinez
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Patent number: 9519398Abstract: Techniques are described for interacting with a nature inspired virtual environment to present information to the user. The information can be presented to the user by using a collection of icons in the virtual environment. The virtual environment and the collection of icons can resemble a scene from nature. As a result, the additional information is presented to the user without disrupting the visual appearance of the nature inspired virtual environment.Type: GrantFiled: December 16, 2013Date of Patent: December 13, 2016Assignee: SAP SEInventors: Xiao Wang, Bingjun Zhou, Philipp Maximilian Wesel, Vishal Sikka, Sanjay Rajagopalan, Janaki Kumar, Tao Liu, Jun Zhu
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Patent number: 9501205Abstract: A system is described for providing a virtual environment corresponding to a scene from nature. The virtual environment can be used to present performance metrics to a user. In some examples, the virtual environment can be a pond where performance metrics are represented using lily pads. The visual appearance of the lily pad can be dependent on metadata of the corresponding performance metric and the lily pads can be grouped according to how the performance metrics are grouped in the database.Type: GrantFiled: December 16, 2013Date of Patent: November 22, 2016Assignee: SAP SEInventors: Xiao Wang, Bingjun Zhou, Philipp Maximilian Wesel, Vishal Sikka, Sanjay Rajagopalan, Xiaoqi Ouyang, Janaki Kumar, Tao Liu, Jun Zhu
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Publication number: 20150169179Abstract: A system is described for providing a virtual environment corresponding to a scene from nature. The virtual environment can be used to present performance metrics to a user. In some examples, the virtual environment can be a pond where performance metrics are represented using lily pads.Type: ApplicationFiled: December 16, 2013Publication date: June 18, 2015Applicant: SAP AGInventors: Xiao Wang, Bingjun Zhou, Philipp Maximilian Wesel, Vishal Sikka, Sanjay Rajagopalan, Xiaoqi Ouyang, Janaki Kumar, Tao Liu, Jun Zhu
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Publication number: 20150169178Abstract: Techniques are described for interacting with a nature inspired virtual environment to present information to the user. The information can be presented to the user by using a collection of icons in the virtual environment. The virtual environment and the collection of icons can resemble a scene from nature. As a result, the additional information is presented to the user without disrupting the visual appearance of the nature inspired virtual environment.Type: ApplicationFiled: December 16, 2013Publication date: June 18, 2015Applicant: SAP AGInventors: Xiao Wang, Bingjun Zhou, Philipp Maximilian Wesel, Vishal Sikka, Sanjay Rajagopalan, Janaki Kumar, Tao Liu, Jun Zhu
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Publication number: 20130339108Abstract: A method for demand charge management at public charging stations may be provided. The method may comprise collecting information related to electric vehicle (EV) charging from a plurality of interested parties by an infrastructure service cloud, computing charge rate offers based on the collected information by the infrastructure service cloud, transmitting the computed charge rate offers to a driver of an EV by the infrastructure service cloud, and reserving a charge spot for the driver using the infrastructure service when the driver accepts an offer.Type: ApplicationFiled: June 14, 2012Publication date: December 19, 2013Applicant: SAP AGInventors: Geoffrey Ryder, Sui Yan, Janaki Kumar, Andreas Vogel, Gil Perez, Jens Weitzel, Stefan Wolf, Brian Jones
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Patent number: 8065618Abstract: Systems and techniques are described for a computer program product that can provide an interaction center (IC) manager's graphical user interface on an interconnected display device. The graphical user interface includes an overview area displaying at least one user-selected statistic that relates to a user-selected group of interaction center agents being monitored and a detailed area displaying a list of each of the user-selected group of interaction center agents being monitored and further displaying for each of the listed agents at least one user-selected monitored statistic relating to the listed agents.Type: GrantFiled: March 18, 2004Date of Patent: November 22, 2011Assignee: SAP AGInventors: Janaki Kumar, Venupriya Nadella, Thorsten Pricken, Jodette Kruger, Brett Hamner
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Patent number: 7949738Abstract: A computer-readable medium containing therein instructions that, when executed, generate on a display device a graphical user interface (GUI) for creating or revising a rule that contains a condition and an action to be taken when the condition is satisfied. The GUI includes a rule-editing area along with first and second user-selectable elements. The rule-editing area is configured to accept user input to create or revise the condition of the rule upon user selection of the first element. The rule-editing area is also configured to accept user input to create or revise the action of the rule upon user selection of the second element. The GUI further includes a rule-preview area that is configured to provide a display of a user-understandable representation of both the condition and the action.Type: GrantFiled: February 12, 2004Date of Patent: May 24, 2011Assignee: Sap AktiengesellschaftInventor: Janaki Kumar
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Patent number: 7373358Abstract: A graphical user interface (GUI) tool for maintaining categorization schemes includes a categorization area that displays user-input fields which may be used to define a number of categories and a number of links that form a categorization scheme. The categorization scheme is organized to enable the computer-executed process to categorize the data. The categorization causes the selection of categories that correspond to the data. The selection is made by making a category determination beginning at the top level and proceeding to the children of categories that correspond to the data.Type: GrantFiled: April 12, 2004Date of Patent: May 13, 2008Assignee: SAP AktiengesellschaftInventors: Christopher Ronnewinkel, Janaki Kumar, Michael Kuehn
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Patent number: 7281201Abstract: Various implementations for a common message area for a customer interaction center user interface are provided. One implementation provides presenting, on an interaction center agent display device, a single user interface panel having, firstly, a work area that displays information pertaining to a particular customer with whom an interaction center agent is interacting, and secondly, a common message area for displaying electronic messages to be viewed by one or more interaction center agents.Type: GrantFiled: November 26, 2003Date of Patent: October 9, 2007Assignee: SAP AktiengesellschaftInventors: Janaki Kumar, Vivek Bhanuprakash
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Publication number: 20060159253Abstract: An agent or customer reprehensive of a business may require a system to monitor communications with one or more customers. In one implementation, the system may include a graphical user interface for the agent, statistics relating to the agent's contact with one or more customers, and an indicator in the graphical user interface. The indicator may include a work status of the agent and an amount of time an agent spends in the work status. The statistics may include the work status of the agent and the amount of time the agent spends in the work status.Type: ApplicationFiled: March 20, 2006Publication date: July 20, 2006Inventors: Joaquin Fink, Janaki Kumar, Johnnie Wilkenschildt, L.W. Charnock
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Publication number: 20060053198Abstract: One implementation provides a method for providing a graphical user interface (GUI) that allows a user to customize processing of incoming electronic mail (email) messages. This method is performed in a system that receives incoming email messages and manages events that may alter statuses of these messages. The method includes displaying in the GUI representations of predefined events that may occur during various stages of processing of incoming email messages, and receiving input from the user to map a predefined event to a predefined status indicator, such that the system assigns the predefined status indicator to an incoming email message when the predefined event that affects the incoming email message occurs.Type: ApplicationFiled: September 3, 2004Publication date: March 9, 2006Inventors: Thorsten Pricken, Yufeng Zhou, Janaki Kumar, Jodette Kruger
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Publication number: 20050246303Abstract: One embodiment provides a computer-implemented method for creating a reusable template for use in a text-processing system. In this embodiment, the method includes using a graphical user interface (GUI) to display a representation of a condition of a user-defined rule that may be used to process textual information. The condition includes an attribute name, an operator, and an attribute value. Upon receipt of input from a user via the GUI, the method further includes creating a template that has a condition based upon the condition of the user-defined rule. The condition of the rule template includes the attribute name and the operator from the corresponding condition of the user-defined rule. The condition of the rule template also includes an attribute-value placeholder that is associated with the attribute value from the corresponding condition of the user-defined rule.Type: ApplicationFiled: April 14, 2004Publication date: November 3, 2005Inventor: Janaki Kumar
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Publication number: 20050234959Abstract: A graphical user interface (GUI) tool for maintaining categorization schemes includes a categorization area that displays user-input fields which may be used to define a number of categories and a number of links that form a categorization scheme. The categorization scheme is organized to enable the computer-executed process to categorize the data. The categorization causes the selection of categories that correspond to the data. The selection is made by making a category determination beginning at the top level and proceeding to the children of categories that correspond to the data.Type: ApplicationFiled: April 12, 2004Publication date: October 20, 2005Inventors: Christopher Ronnewinkel, Janaki Kumar, Michael Kuehn
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Publication number: 20050228790Abstract: Programs and methods involve structuring categories coherently such that a single categorization scheme may be used to perform multiple business process steps. A method of responding to a received message includes analyzing content of a received message to select which of a plurality of predefined categories relates to the received message. Each predefined category has response information linked to it. If a first of a number of predefined computer-executable response modules is executed, then the first module executes using at least a first part of the response information linked to the selected category. If a second of the number of predefined computer-executable response modules is executed, then the second module executes using at least a second part of the response information linked to the selected category.Type: ApplicationFiled: April 12, 2004Publication date: October 13, 2005Inventors: Christopher Ronnewinkel, Florian Weigmann, Michael Kuehn, Lewis Charnock, Janaki Kumar
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Publication number: 20050192853Abstract: A feedback system for visual content is described that allows individual users to obtain feedback regarding selected visual content. A user of the system uploads any desired visual content, and associates the content with a feedback campaign having user-defined characteristics. The user also may associate feedback elements with the visual content, such as comments regarding the visual content or the type of feedback that is desired. The feedback system provides the visual content and feedback elements to selected other users, perhaps by sending a link to the other users via email. In this way, the receiving users may provide feedback regarding the visual content. In particular, the receiving users may generate a virtual note to be placed on a selected portion of the visual content, so as to provide comment specific to the selected portion. As a result, individual users are enabled to create and manage multiple feedback campaigns.Type: ApplicationFiled: July 1, 2004Publication date: September 1, 2005Inventors: Peter Ebert, Michael Heinrich, Ian Kimbell, Janaki Kumar, Steven Mann, Frederic Samson, Bernhard Schweizer, Zia Yusuf
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Publication number: 20050183025Abstract: One embodiment of the invention provides a computer-readable medium containing therein instructions that, when executed, generate on a display device a graphical user interface (GUI) for creating or revising a rule that contains a condition and an action to be taken when the condition is satisfied. The GUI includes a rule-editing area along with first and second user-selectable elements. The rule-editing area is configured to accept user input to create or revise the condition of the rule upon user selection of the first element. The rule-editing area is also configured to accept user input to create or revise the action of the rule upon user selection of the second element. The GUI further includes a rule-preview area that is configured to provide a display of a user-understandable representation of both the condition and the action.Type: ApplicationFiled: February 12, 2004Publication date: August 18, 2005Inventor: Janaki Kumar
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Publication number: 20050160353Abstract: One implementation provides a method for accessing a window previously viewed by a user in a graphical user interface (GUI) during an interaction with an individual. The method includes displaying to the user a first window in the GUI. The first window contains a collapsible/expandable menu. The menu contains an entry that refers to a window previously viewed by the user. Upon selection of the entry in the menu, the method further includes displaying to the user the corresponding window previously viewed by the user in the GUI. The corresponding window has a data-entry field that contains a latest version of information that is related to the interaction with the individual that was previously entered or modified by the user.Type: ApplicationFiled: July 2, 2004Publication date: July 21, 2005Inventors: Peter Conrad, Theo Held, Michael Kuehn, Janaki Kumar, Dietrich Mayer-Ullmann, Deborah Rodgers
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Publication number: 20050152529Abstract: An improved user interface improves call center agent responsiveness by persistently (i.e., without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.Type: ApplicationFiled: July 7, 2004Publication date: July 14, 2005Inventors: Janaki Kumar, Lewis Charnock, Vidya Chadaga, Johnnie Wilkenschildt, Joaquin Fink, Susanne Zeller, Vivek Bhanuprakash, Vyacheslav Gomov, Deborah Rodgers
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Publication number: 20050149855Abstract: One embodiment provides a method for providing a scratchpad window in a graphical user interface (GUI) while using an application that manages an interaction between an agent and an individual. Upon entry of a first selection made by the agent in an application window used by the application and displayed in the GUI to the agent during the interaction with the individual, the method includes displaying the scratchpad window in the GUI and accepting input from the agent that is entered as information into the scratchpad window. Upon entry of a second selection made by the agent in the application window within the GUI, the method further includes importing the information contained within the scratchpad window into a data-entry area of the application window.Type: ApplicationFiled: July 8, 2004Publication date: July 7, 2005Inventors: Rose Loo, Lewis Charnock, Janaki Kumar, Vivek Bhanuprakash, Deborah Rodgers