Abstract: A system and method for developing trust in an organization supported tracking system by ensuring that resources in a resource library are collected from trusted sources, and encouraging and tracking participation in organization supported activities designed to achieve a long term goal of the organization. Resources may be submitted by organization members and ranked according to multiple factors including the trustworthiness of the source, the relevance of the resource to the long term goal, or the response of the organization members to the resource. Participation may be encouraged through friendly competition, awards granted for participation, and publication of member accomplishments. Tracking may be facilitated by allowing members to create initiatives and actions related to the long term goal which members may follow and join and then tracking and verifying member participation in those initiatives and actions.

Abstract: A system and method for developing trust in an organization supported tracking system by ensuring that resources in a resource library are collected from trusted sources, and encouraging and tracking participation in organization supported activities designed to achieve a long term goal of the organization. Resources may be submitted by organization members and ranked according to multiple factors including the trustworthiness of the source, the relevance of the resource to the long term goal, or the response of the organization members to the resource. Participation may be encouraged through friendly competition, awards granted for participation, and publication of member accomplishments. Tracking may be facilitated by allowing members to create initiatives and actions related to the long term goal which members may follow and join and then tracking and verifying member participation in those initiatives and actions.

Abstract: A system and method for developing trust in an organization supported tracking system by ensuring that resources in a resource library are collected from trusted sources, and encouraging and tracking participation in organization supported activities designed to achieve a long term goal of the organization. Resources may be submitted by organization members and ranked according to multiple factors including the trustworthiness of the source, the relevance of the resource to the long term goal, or the response of the organization members to the resource. Participation may be encouraged through friendly competition, awards granted for participation, and publication of member accomplishments. Tracking may be facilitated by allowing members to create initiatives and actions related to the long term goal which members may follow and join and then tracking and verifying member participation in those initiatives and actions.

Abstract: A system and method for developing trust in an organization supported tracking system by ensuring that resources in a resource library are collected from trusted sources, and encouraging and tracking participation in organization supported activities designed to achieve a long term goal of the organization. Resources may be submitted by organization members and ranked according to multiple factors including the trustworthiness of the source, the relevance of the resource to the long term goal, or the response of the organization members to the resource. Participation may be encouraged through friendly competition, awards granted for participation, and publication of member accomplishments. Tracking may be facilitated by allowing members to create initiatives and actions related to the long term goal which members may follow and join and then tracking and verifying member participation in those initiatives and actions.

Abstract: One implementation provides a method for accessing a window previously viewed by a user in a graphical user interface (GUI) during an interaction with an individual. The method includes displaying to the user a first window in the GUI. The first window contains a collapsible/expandable menu. The menu contains an entry that refers to a window previously viewed by the user. Upon selection of the entry in the menu, the method further includes displaying to the user the corresponding window previously viewed by the user in the GUI. The corresponding window has a data-entry field that contains a latest version of information that is related to the interaction with the individual that was previously entered or modified by the user.

Abstract: A feedback system for visual content is described that allows individual users to obtain feedback regarding selected visual content. A user of the system uploads any desired visual content, and associates the content with a feedback campaign having user-defined characteristics. The user also may associate feedback elements with the visual content, such as comments regarding the visual content or the type of feedback that is desired. The feedback system provides the visual content and feedback elements to selected other users, perhaps by sending a link to the other users via email. In this way, the receiving users may provide feedback regarding the visual content. In particular, the receiving users may generate a virtual note to be placed on a selected portion of the visual content, so as to provide comment specific to the selected portion. As a result, individual users are enabled to create and manage multiple feedback campaigns.

Abstract: An improved user interface improves call center agent responsiveness by persistently (i.e., without interruption) displaying key information at fixed locations in an integrated user interface. The integrated user interface may be partitioned into physical areas on the agent's display screen. While some areas of the agent's display screen may rapidly change, at least one area in a reserved location may persistently display a collection of interaction-specific information that the call center agent can view at all times during a call/chat/email session. The user interface persistently displays each piece of key information at a reserved and unchanging physical location on the agent's screen.

Abstract: One embodiment provides a computer-implemented method for creating a reusable template for use in a text-processing system. In this embodiment, the method includes using a graphical user interface (GUI) to display a representation of a condition of a user-defined rule that may be used to process textual information. The condition includes an attribute name, an operator, and an attribute value. Upon receipt of input from a user via the GUI, the method further includes creating a template that has a condition based upon the condition of the user-defined rule. The condition of the rule template includes the attribute name and the operator from the corresponding condition of the user-defined rule. The condition of the rule template also includes an attribute-value placeholder that is associated with the attribute value from the corresponding condition of the user-defined rule.