Patents by Inventor Janardhan P. Reddy

Janardhan P. Reddy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Bridge for non-voice communications user interface to voice-enabled interactive voice response system
    Patent number: 10382624
    Abstract: A bridging for using a non-voice-based user interface, such as a text chat interface, with a voice-enabled interactive voice response system which, during a non-voice-based communication session with a client user device, receives from the client user device, a non-voice entry entered by a client user into the communication session; identifies one or more elements in the non-voice entry constrained by one or more allowed responses by the voice-enabled interactive voice response system; maps the one or more elements to one or more of the allowed responses; and passes the mapped one or more identified elements to a voice-enabled interactive voice response system as a input via emulation of a voice recognition analysis response.
    Type: Grant
    Filed: March 1, 2017
    Date of Patent: August 13, 2019
    Assignee: Speech-Soft Solutions Inc.
    Inventors: Randy G. Goldberg, Deborah W. Brown, Janardhan P. Reddy
  • Bridge for Non-Voice Communications User Interface to Voice-Enabled Interactive Voice Response System
    Publication number: 20180255180
    Abstract: A bridging for using a non-voice-based user interface, such as a text chat interface, with a voice-enabled interactive voice response system which, during a non-voice-based communication session with a client user device, receives from the client user device, a non-voice entry entered by a client user into the communication session; identifies one or more elements in the non-voice entry constrained by one or more allowed responses by the voice-enabled interactive voice response system; maps the one or more elements to one or more of the allowed responses; and passes the mapped one or more identified elements to a voice-enabled interactive voice response system as a input via emulation of a voice recognition analysis response.
    Type: Application
    Filed: March 1, 2017
    Publication date: September 6, 2018
    Applicant: Speech-Soft Solutions LLC
    Inventors: Randy G. Goldberg, Deborah W. Brown, Janardhan P. Reddy