Patents by Inventor Janice M. Taylor

Janice M. Taylor has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for customer recognition and management
    Patent number: 7486785
    Abstract: A method for handling a customer call in a customer relationship management system can include, responsive to receiving a telephone call from a caller, receiving caller biometric information via the telephone call which uniquely identifies the caller. The caller biometric information can be compared with biometric information profiles to determine an identity of the caller. The telephone call can be transferred to a telephone number according to the identity of the caller.
    Type: Grant
    Filed: August 5, 2002
    Date of Patent: February 3, 2009
    Assignee: International Business Machines Corporation
    Inventors: Romelia H. Flores, Janice M. Taylor, Keith A. Thuerk
  • Method for customer recognition and management
    Publication number: 20040022384
    Abstract: A method for handling a customer call in a customer relationship management system can include, responsive to receiving a telephone call from a caller, receiving caller biometric information via the telephone call which uniquely identifies the caller. The caller biometric information can be compared with biometric information profiles to determine an identity of the caller. The telephone call can be transferred to a telephone number according to the identity of the caller.
    Type: Application
    Filed: August 5, 2002
    Publication date: February 5, 2004
    Applicant: International Business Machines Corporation
    Inventors: Romelia H. Flores, Janice M. Taylor, Keith A. Thuerk