Abstract: Operating a risk management call center. The systems and methods receive a risk related inquiry; automatically locate the associated financial account data; display appropriate workflows on a graphical user interface; perform workflows comprising automatic navigation among the steps; ensure compliance with certain predetermined rules specific to a account-provider, business, or regulation; and store all activity and data related to each risk related inquiry. The systems and methods include an agent workstation, a workflow engine, a host computer system, and a workflow database. The agent workstation communicates with the workflow engine, which stores the workflows. The workflow engine communicates with the host computer system to access the financial account data. The workflow engine also communicates with a workflow database, which stores all activity and data related to each risk related inquiry for purposes of tracking, billing, statistics, and research.

Abstract: Detecting fraud in financial transactions. The systems and methods manage a fraud detection alert in a fraud queue; automatically locate the associated financial account data; display workflows on a graphical user interface; automatically navigate through workflows; ensure compliance with predetermined rules specific to a account-provider, business, or regulation; store all activity and data related to each fraud detection alert; and automatically update the fraud queue. The systems and methods include a fraud analyst workstation, a workflow engine, a host computer system, and a workflow database. The fraud analyst workstation communicates with the workflow engine, which stores and applies the predetermined rules. The workflow engine communicates with the host computer system to access the financial account data. The workflow engine communicates with a workflow database, which stores all activity and data related to each fraud detection alert for purposes of tracking, billing, and research.