Abstract: A method may include for intent-based natural language processing may include conversation engine: receiving from a conversation program executed on a user electronic device, a unique identifier for a user; calling an external controls program with the unique identifier and a type of the user electronic device, wherein the external controls program identifies a directive of intent and an alternate action; receiving the directive of intent and the alternate action; receiving text of an utterance in a conversation from the conversation program; selecting one of a plurality a priority of intents based on the text of the utterance; receiving a plurality of potential intents and a confidence score for each potential intent from a natural language understanding computer program; selecting a selected intent; determining that the directive of intent matches the selected intent; and executing the alternate action.

Abstract: A method for providing search capabilities across platforms to identify information from related accounts is disclosed. The method includes receiving, via an application programming interface, a request from a user interface, the request including a search string and a user profile; identifying an account identifier based on the user profile; associating the identified account identifier with the request; retrieving, from a networked repository, an indexed field based on the request and the associated account identifier; configuring the retrieved indexed field for presentation via the user interface; and presenting, via the user interface, the configured indexed field in response to the request.

Abstract: A method for providing search capabilities across platforms to identify information from related accounts is disclosed. The method includes receiving, via an application programming interface, a request from a user interface, the request including a search string and a user profile; identifying an account identifier based on the user profile; associating the identified account identifier with the request; retrieving, from a networked repository, an indexed field based on the request and the associated account identifier; configuring the retrieved indexed field for presentation via the user interface; and presenting, via the user interface, the configured indexed field in response to the request.

Abstract: A method may include for intent-based natural language processing may include conversation engine: receiving from a conversation program executed on a user electronic device, a unique identifier for a user; calling an external controls program with the unique identifier and a type of the user electronic device, wherein the external controls program identifies a directive of intent and an alternate action; receiving the directive of intent and the alternate action; receiving text of an utterance in a conversation from the conversation program; selecting one of a plurality a priority of intents based on the text of the utterance; receiving a plurality of potential intents and a confidence score for each potential intent from a natural language understanding computer program; selecting a selected intent; determining that the directive of intent matches the selected intent; and executing the alternate action.