Patents by Inventor Jared Allen STEELE

Jared Allen STEELE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Storage, processing, and display of service desk performance metrics
    Patent number: 8903061
    Abstract: An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements.
    Type: Grant
    Filed: May 6, 2013
    Date of Patent: December 2, 2014
    Assignee: Hartford Fire Insurance Company
    Inventors: Robert Louis Evans, Jr., Jared Allen Steele, Matthew Dale Wagster, Jack Carlos Zaldivar, Jr.
  • STORAGE, PROCESSING, AND DISPLAY OF SERVICE DESK PERFORMANCE METRICS
    Publication number: 20130235999
    Abstract: An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements.
    Type: Application
    Filed: May 6, 2013
    Publication date: September 12, 2013
    Applicant: HARTFORD FIRE INSURANCE COMPANY
    Inventors: Robert Louis EVANS, JR., Jared Allen STEELE, Matthew Dale WAGSTER, Jack Carlos ZALDIVAR, JR.
  • Storage, processing, and display of service desk performance metrics
    Patent number: 8462922
    Abstract: An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements.
    Type: Grant
    Filed: September 21, 2010
    Date of Patent: June 11, 2013
    Assignee: Hartford Fire Insurance Company
    Inventors: Robert Louis Evans, Jr., Jared Allen Steele, Matthew Dale Wagster, Jack Carlos Zaldivar, Jr.
  • STORAGE, PROCESSING, AND DISPLAY OF SERVICE DESK PERFORMANCE METRICS
    Publication number: 20120069978
    Abstract: An architecture for the storage, processing, and display of service desk performance metrics data for a service desk department may include a call management system (CMS), an issue tracking system, a performance metrics (PM) database, a PM database module, a PM display data module, and a PM client module. The PM database module may retrieve call statistics data from the call management system database and issue tracking data from the issue tracking system database, and store the data in the PM database. The PM client module may obtain call statistics data and issue tracking data from the PM database via the PM display data module. The PM client module may display the obtained call statistics data and issue tracking data in one or more user interface elements.
    Type: Application
    Filed: September 21, 2010
    Publication date: March 22, 2012
    Applicant: HARTFORD FIRE INSURANCE COMPANY
    Inventors: Robert Louis EVANS, JR., Jared Allen STEELE, Matthew Dale WAGSTER, Jack Carlos ZALDIVAR, JR.