Patents by Inventor Jared M. Michalec

Jared M. Michalec has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system
    Patent number: 8817954
    Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
    Type: Grant
    Filed: February 24, 2012
    Date of Patent: August 26, 2014
    Assignee: Nuance Communications, Inc.
    Inventors: Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore, Wendi L. Nusbickel
  • Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system
    Patent number: 8379804
    Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
    Type: Grant
    Filed: January 7, 2009
    Date of Patent: February 19, 2013
    Assignee: International Business Machines Corporation
    Inventors: Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore, Wendi L. Nusbickel
  • USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
    Publication number: 20120163564
    Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
    Type: Application
    Filed: February 24, 2012
    Publication date: June 28, 2012
    Applicant: International Business Machines Corporation
    Inventors: EDWARD M. LYNCH, David D. MARTIN, Jared M. MICHALEC, Victor S. MOORE, Wendi L. NUSBICKEL
  • Dynamically improving performance of an interactive voice response (IVR) system using a complex events processor (CEP)
    Patent number: 8130916
    Abstract: Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue.
    Type: Grant
    Filed: January 7, 2009
    Date of Patent: March 6, 2012
    Assignee: International Business Machines Corporation
    Inventors: Edward M. Lynch, David D. Martin, Jared M. Michalec, Victor S. Moore, Wendi L. Nusbickel
  • USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
    Publication number: 20100172480
    Abstract: Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
    Type: Application
    Filed: January 7, 2009
    Publication date: July 8, 2010
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: EDWARD M. LYNCH, DAVID D. MARTIN, JARED M. MICHALEC, VICTOR S. MOORE, WENDI L. NUSBICKEL
  • DYNAMICALLY IMPROVING PERFORMANCE OF AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM USING A COMPLEX EVENTS PROCESSOR (CEP)
    Publication number: 20100172479
    Abstract: Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue.
    Type: Application
    Filed: January 7, 2009
    Publication date: July 8, 2010
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: EDWARD M. LYNCH, DAVID D. MARTIN, JARED M. MICHALEC, VICTOR S. MOORE, WENDI L. NUSBICKEL