Abstract: A distributed call recording method and system. A recording agent performs recording of a phone call, preparing of the recorded phone call for being subsequently archived, and transferring of the prepared phone call to a central archiving server through a secure connection. The recording agent is a software application runs on a computer system, which may be a generic personal computer or a phone for Voice/video Over Internet Protocol (VOIP) communication. The secure connection utilizes a connection-oriented transport protocol and a security application, providing Quality of Service and data integrity, respectively. A remote management server may be used for monitoring, configuring, and controlling operations of a recording agent through a management interface.

Abstract: A distributed call recording method and system. A recording agent performs recording of a phone call, preparing of the recorded phone call for being subsequently archived, and transferring of the prepared phone call to a central archiving server through a secure connection. The recording agent is a software application runs on a computer system, which may be a generic personal computer or a phone for Voice/video Over Internet Protocol (VOIP) communication. The secure connection utilizes a connection-oriented transport protocol and a security application, providing Quality of Service and data integrity, respectively. A remote management server may be used for monitoring, configuring, and controlling operations of a recording agent through a management interface.