Patents by Inventor Jason Chhaidan

Jason Chhaidan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Technologies for incorporating an augmented voice communication into a communication routing configuration
    Patent number: 11765269
    Abstract: A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.
    Type: Grant
    Filed: December 8, 2021
    Date of Patent: September 19, 2023
    Assignee: Genesys Cloud Services, Inc.
    Inventors: Leonid Vymenets, Alexandria L. Hockeborn, Yong Guan, Praphul Kumar, Jason Chhaidan
  • TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INTO A COMMUNICATION ROUTING CONFIGURATION
    Publication number: 20220103685
    Abstract: A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.
    Type: Application
    Filed: December 8, 2021
    Publication date: March 31, 2022
    Inventors: Leonid Vymenets, JR., Alexandria L. Hockeborn, Yong Guan, Praphul Kumar, Jason Chhaidan
  • Technologies for incorporating an augmented voice communication into a communication routing configuration
    Patent number: 11228682
    Abstract: A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.
    Type: Grant
    Filed: December 30, 2019
    Date of Patent: January 18, 2022
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Leonid Vymenets, Jr., Alexandria L. Hockeborn, Yong Guan, Praphul Kumar, Jason Chhaidan
  • TECHNOLOGIES FOR INCORPORATING AN AUGMENTED VOICE COMMUNICATION INTO A COMMUNICATION ROUTING CONFIGURATION
    Publication number: 20210203782
    Abstract: A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.
    Type: Application
    Filed: December 30, 2019
    Publication date: July 1, 2021
    Inventors: Leonid Vymenets, JR., Alexandria L. Hockeborn, Yong Guan, Praphul Kumar, Jason Chhaidan