Patents by Inventor Jason CHLUS

Jason CHLUS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250077487
    Abstract: Searches based on an incoming ticket identify quality ticket enrichment data using a vector database. Language model prompts target particular kinds of quality ticket data. The incoming quality ticket, or a search result ticket, or both, are enriched using enrichment data, such as a user intent identification, a workaround suggestion, a resolution description, a target audience description, a relevance description, an impact description, a description of missing resolution facilitation information, an association between the incoming quality ticket and the search result ticket, a user sentiment identification, a tag suggestion, or a feedback utility estimate. The enrichment reduces engineering and support burdens, and facilitates faster more effective resolution of the problem or the request that is stated or implied in the incoming quality ticket. Duplicate tickets are merged or removed. Tickets are prioritized. Missing problem resolution information is identified and requested sooner.
    Type: Application
    Filed: September 5, 2023
    Publication date: March 6, 2025
    Inventors: Peter GROENEWEGEN, Nikola Minkov MIHAYLOV, Larissa Marie COX, Nicholas Taylor MULLEN, Mark Alistair WILSON-THOMAS, Paul CHAPMAN, Kshama Gajraj BAFNA, Abhishek KUMAR, Jason CHLUS, Holly MITCHELL