Patents by Inventor Jason D. Makuch

Jason D. Makuch has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Error troubleshooting using a correlated knowledge base
    Patent number: 9836346
    Abstract: Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
    Type: Grant
    Filed: November 6, 2015
    Date of Patent: December 5, 2017
    Assignee: Amazon Technologies, Inc.
    Inventors: Jason D. Makuch, Calvin Y. Kuo, Michael T. Callahan, Zahur A. Peracha
  • ERROR TROUBLESHOOTING USING A CORRELATED KNOWLEDGE BASE
    Publication number: 20160117211
    Abstract: Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
    Type: Application
    Filed: November 6, 2015
    Publication date: April 28, 2016
    Inventors: Jason D. Makuch, Calvin Y. Kuo, Michael T. Callahan, Zahur A. Peracha
  • Error troubleshooting using a correlated knowledge base
    Patent number: 9183072
    Abstract: Disclosed are various embodiments for an error troubleshooting application. Error data is obtained from a client device. A correlated knowledge base is referenced to determine if a solution is associated with the error data. If a solution is associated with the error data, a notification embodying the solution is communicated to the client device. If a solution is not associated with the error data, a notification indicating the solution is unknown is communicated to the client device.
    Type: Grant
    Filed: August 28, 2012
    Date of Patent: November 10, 2015
    Assignee: Amazon Technologies, Inc.
    Inventors: Jason D. Makuch, Calvin Y. Kuo, Michael T. Callahan, Zahur A. Peracha
  • Identifying user interface improvements from observed user behavior
    Patent number: 8924942
    Abstract: Disclosed are various embodiments for identifying user interface improvements from observed user behavior. A use case description is obtained from a developer of an application. Usability metrics are collected that observe interaction of a plurality of users with a user interface of the application. The usability metrics are analyzed in conjunction with the use case description to identify at least one aspect of the user interface for improvement. The aspect includes a page or an actionable element. Information is provided to the developer about the at least one aspect of the user interface identified for improvement.
    Type: Grant
    Filed: February 1, 2012
    Date of Patent: December 30, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Jason D. Makuch, Mitchell Kim, Zahur A. Peracha