Abstract: The present application is directed toward techniques for behavioral pairing in a task assignment system. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are described. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, information about a task waiting for assignment in the task assignment system; and selecting, by the at least one computer processor, a hold activity from a plurality of hold activities for the task based on the information about the task, wherein the selected hold activity is expected to improve performance of the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, availability of at least one task in a queue; querying, based on at least one variable pertaining to the at least one task, at least one data source for information associated with the at least one task; receiving, from the at least one data source, the information associated with the at least one task; and pairing, based at least in part on the information associated with the at least one task, the at least one task to an agent in the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, information about a task waiting for assignment in the task assignment system; and selecting, by the at least one computer processor, a hold activity from a plurality of hold activities for the task based on the information about the task, wherein the selected hold activity is expected to improve performance of the task assignment system.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising receiving, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, information associated with a task to be assigned to an agent in the task assignment system, wherein receipt of the information is triggered by an action taken by a user.

Abstract: Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, availability of at least one task in a queue; querying, based on at least one variable pertaining to the at least one task, at least one data source for information associated with the at least one task; receiving, from the at least one data source, the information associated with the at least one task; and pairing, based at least in part on the information associated with the at least one task, the at least one task to an agent in the task assignment system.

Abstract: Systems and methods discussed herein are directed towards more efficient processing of user equipment (UE) data received in a native network telemetry data form. This data is stored and is selectively translated upon request to a different form such as longitude and latitude. The selective translation may be based on a request for a particular range of data that may fall into a geofence, which may be dynamically adjusted over time.

Abstract: A method and system for providing connections from a wireless access point. The wireless access point has multiple VPN tunnels. The access point detects a wireless-network identifier (such as a service set identifier (SSID)) provided by a terminal via an air interface, and the access point uses the wireless-network identifier as a basis to select one of the VPN tunnels. The access point then sends communication from the terminal via the selected VPN tunnel.

Abstract: Bit-stripping methods are described for protecting digital media content against illicit recording and sharing. In one such method, a client device receives the media content and performs bit stripping on the received media content, thereby creating two datasets: stripped data and recombination data. The client device then recombines the datasets to reconstitute the media content, and it plays back the media content. Preferably, the media content on the client device is not available to recording software, and either the stripped data or the recombination data is also unavailable to such software. The client device may store one of these datasets; when future playback is desired, the client device requests the other of the datasets from a server. The bit-stripping may be performed in a client-specific way to discourage sharing of datasets.

Abstract: A method and system for providing connections from a wireless access point. The wireless access point has multiple VPN tunnels. The access point detects a wireless-network identifier (such as a service set identifier (SSID)) provided by a terminal via an air interface, and the access point uses the wireless-network identifier as a basis to select one of the VPN tunnels. The access point then sends communication from the terminal via the selected VPN tunnel.

Abstract: A method and system for providing connections from a wireless access point. The wireless access point has multiple sets of predefined VPN security settings. The access point detects a wireless-network identifier (such as a service set identifier (SSID)) provided by a terminal via an air interface, and the access point uses the wireless-network identifier as a basis to select one of the sets of predefined VPN security settings and to responsively establish a VPN tunnel extending between the access point and a remote VPN terminator.

Abstract: A method and system for configuring one or more prospective-participant nodes as participant nodes so as to enable the prospective-participant nodes to engage in a peer-to-peer communication is provided. In one exemplary embodiment, the method and system may be embodied as a common application that includes logic, in hardware or software form, for carrying out one or more of the functions for configuring one or more prospective-participant nodes as a participant node in a peer-to-peer network. In carrying out these functions, one of the participant nodes discovers its network-connection settings, and based on these settings, generates participant-node-configuration data that includes one or more network connection settings that define how to address the prospective-participant node as a participant node.

Abstract: A method for allowing multiple service providers to provide services via a common access network. The access network is arranged with multiple logical network layers, each specific to a respective service provider. Upon successful authentication of a subscriber by a given service provider, the access network assigns that subscriber to the logical layer specific to the authenticating service provider. The access network then handles communication traffic in that logic layer in a manner specific to the service provider.

Abstract: A private wireless network is able to provide wireless telecommunication services to subscriber mobile stations that also subscribe to a public wireless network. The private wireless network includes a private base transceiver station (BTS), a private mobile switching center (MSC), and a gateway service control point (SCP). The private BTS provides a private network wireless coverage area within which the mobile station can communicate with the base transceiver station over an air interface. The gateway SCP has a private network database containing private network data records for subscribing mobile stations. A private network data record includes a private network service profile and a private network locator address. The public wireless network has a home location register (HLR) with a public network database containing public network data records for subscribing mobile stations. A public network data record includes a public network service profile and a public network locator address.

Abstract: A system and method for collecting audio data for use in establishing an audio recording such as a surround sound recording are described. One exemplary method includes recording audio data at a plurality of mobile terminals located in a plurality of location zones in a given location, sending the recorded audio data from the plurality of mobile terminals to a central network server, and the central network server recording the received audio data into a plurality of audio tracks that may be used in establishing an audio recording.

Abstract: A method and system for configuring one or more prospective-participant nodes as participant nodes so as to enable the prospective-participant nodes to engage in a peer-to-peer communication is provided. In one exemplary embodiment, the method and system may be embodied as a common application that includes logic, in hardware or software form, for carrying out one or more of the functions for configuring one or more prospective-participant nodes as a participant node in a peer-to-peer network. In carrying out these functions, one of the participant nodes discovers its network connection settings, and based on these settings, generates participant-node-configuration data that includes one or more network connection settings that define how to address the prospective-participant node as a participant node.

Abstract: A mechanism is disclosed for engaging in interactive photo gaming with user ratification. The mechanism can be used to provide a picture-tag game or other games. In a picture-tag game, for instance, a user designated as “IT” tags another user by capturing a photo of the other user. The photo is then transmitted to a game host, which distributes it to the participating players' devices. Upon receipt of the photo, a device presents the photo and prompts a user to acknowledge that the photo represents the user, i.e., that the user has been tagged. The device then sends the acknowledgement to the game host, and the game host notifies the players who is now designated as IT.