Abstract: Systems and methods are configured to determine customer-specific recommendations in the form of ordered listings of objects (e.g., talking points for discussion) for interacting with customers during customer-service interactions based on the effectiveness of historical customer-service interactions. One or more machine-learning customer similarity models are further configured to determine similarities between customers, such that customer-service interaction strategies utilized for a first customer may be applied to determined similar customers. Moreover, based at least in part on historical interaction data generated for previous customer-service interactions, a machine-learning recommendation model is configured to generate an ordered listing of objects (e.g., talking points for discussion) for interacting with customers, and such recommendations may be presented to a customer-service representative via a graphical user interface.

Abstract: Systems and methods are configured to determine customer-specific recommendations in the form of ordered listings of objects (e.g., talking points for discussion) for interacting with customers during customer-service interactions based on the effectiveness of historical customer-service interactions. One or more machine-learning customer similarity models are further configured to determine similarities between customers, such that customer-service interaction strategies utilized for a first customer may be applied to determined similar customers. Moreover, based at least in part on historical interaction data generated for previous customer-service interactions, a machine-learning recommendation model is configured to generate an ordered listing of objects (e.g., talking points for discussion) for interacting with customers, and such recommendations may be presented to a customer-service representative via a graphical user interface.