Abstract: The disclosure relates to a viewing optic. In one embodiment, the disclosure relates to a viewing optic having an integrated display system. In one embodiment, the disclosure relates to a viewing optic having an integrated display system for generating images that are projected into the first focal plane of an optical system.

Abstract: The disclosure relates to a viewing optic. In one embodiment, the disclosure relates to a viewing optic having an integrated display system. In one embodiment, the disclosure relates to a viewing optic having an integrated display system for generating images that are projected into the first focal plane of an optical system.

Abstract: The disclosure relates to a viewing optic. In one embodiment, the disclosure relates to a viewing optic having an integrated display system. In one embodiment, the disclosure relates to a viewing optic having an integrated display system for generating images that are projected into the first focal plane of an optical system.

Abstract: The disclosure relates to a viewing optic. In one embodiment, the disclosure relates to a viewing optic having an integrated display system. In one embodiment, the disclosure relates to a viewing optic having an integrated display system for generating images that are projected into the first focal plane of an optical system.

Abstract: Methods and apparatus for monitoring communication of contacts for identifying contacts for potential supervision are disclosed. The method can include electronically monitoring communication between an agent and a customer associated with a contact. The method can include monitoring the communication for one or more characteristics of the communication. The method can include automatically identifying, based on the one or more characteristics of the communication, that the contact includes a risk of producing a negative customer response. The method can include presenting the identified contact to a supervisor.

Abstract: Methods and apparatus for monitoring communication of contacts for identifying contacts for potential supervision are disclosed. The method can include electronically monitoring communication between an agent and a customer associated with a contact. The method can include monitoring the communication for one or more characteristics of the communication. The method can include automatically identifying, based on the one or more characteristics of the communication, that the contact includes a risk of producing a negative customer response. The method can include presenting the identified contact to a supervisor.

Abstract: Methods and apparatus for automatically prioritizing contacts in a contact handling system for the purpose of monitoring are disclosed. The method can include a plurality of contacts, each contact being associated with a particular agent and a particular customer. The method can include comparing an attribute associated with each contact to a priority factor. The method can include assigning each contact a supervision priority based on the comparison of the attribute of each contact to the priority factor associated with the attribute. The method can include presenting a first contact of the plurality of contacts to a supervisor at a supervisor workstation based on the priority assigned each contact. The method can include displaying a representation of the first contact at a display associated with the supervisor workstation.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.

Abstract: A structure for vertically housing multiple computer systems is disclosed. The structure includes a bottom support member and a top support member substantially parallel to the bottom support member. The top support member is attached to the bottom support member by two side members. Bottom guides are mounted to the bottom support member, and top guides are mounted to the top support member. The top guides are substantially parallel to the bottom guides and are substantially aligned with the bottom guides. A computer system having a top groove and a bottom groove slides into a computer space in between the top support member and the bottom support member by having the top groove align with a top guide and by having the bottom groove align with a bottom guide to provide a fitting relationship. The computer system slides into the computer space to a non-backplaned rear.