Patents by Inventor Jason Milley

Jason Milley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11330022
    Abstract: Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.
    Type: Grant
    Filed: October 11, 2019
    Date of Patent: May 10, 2022
    Assignee: Avaya Inc.
    Inventors: Jason G. Tanabe, Kyle Klassen, Geoffrey L. Baskwill, Jason Milley
  • Publication number: 20200045088
    Abstract: Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.
    Type: Application
    Filed: October 11, 2019
    Publication date: February 6, 2020
    Inventors: Jason G. Tanabe, Kyle Klassen, Geoffrey L. Baskwill, Jason Milley
  • Patent number: 10185640
    Abstract: Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.
    Type: Grant
    Filed: April 8, 2015
    Date of Patent: January 22, 2019
    Assignee: Avaya Inc.
    Inventors: Jason Tanabe, Ron Gagnier, Justin Baltazor, Marcel Naegelkraemer, Tim Rahrer, Geoff Baskwill, Jason Milley
  • Publication number: 20160299807
    Abstract: Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.
    Type: Application
    Filed: April 8, 2015
    Publication date: October 13, 2016
    Inventors: Jason Tanabe, Ron Gagnier, Justin Baltazor, Marcel Naegelkraemer, Tim Rahrer, Geoff Baskwill, Jason Milley
  • Publication number: 20150004965
    Abstract: System and method to provide an improved user experience for session requests at a multimodal communication terminal, the method including: providing a first user preference, to a server, for incoming communication sessions; receiving, at a first time, by the multimodal communication terminal, an indication of an incoming communication session; enabling control of a session delivery technique of the incoming communication session by use of a user experience; receiving a second user preference, from a user of the multimodal communication terminal, for outgoing communication sessions; receiving, at a second time, by the multimodal communication terminal, a request to establish an outgoing communication session; determining existence of a second predetermined condition, relevant to outgoing communication methods; selecting an outgoing communication method based upon existence of the second predetermined condition and the second user preference; and enabling control of the outgoing communication session by use of
    Type: Application
    Filed: September 10, 2013
    Publication date: January 1, 2015
    Applicant: Avaya Inc.
    Inventors: Jason G. Tanabe, Kyle Klassen, Geoffrey L. Baskwill, Jason Milley
  • Patent number: D771672
    Type: Grant
    Filed: May 8, 2015
    Date of Patent: November 15, 2016
    Assignee: Avaya Inc.
    Inventors: Jason Tanabe, Ron Gagnier, Justin Baltazor, Marcel Naegelkraemer, Tim Rahrer, Geoff Baskwill, Jason Milley