Abstract: Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.

Abstract: Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.

Abstract: Systems and methods for a service portal interface including a service offering catalog and conflict scheduling calendar are disclosed. A service offering catalog may make available tangible hardware and infrastructure equipment to employees of an organization via a web-based ordering system. The service offering catalog may also make available non-tangible services to be performed in support of one or more employees of the organization. The conflict calendar scheduling system may provide a graphical conflict detection and resolution interface incorporating calendar style view and drag and drop capability such than an end-user may adjust parameters of a scheduled update to align with other requested work items of an enterprise and result in a conflict free timeslot for maintenance and upgrade tasks.

Abstract: Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.

Abstract: Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.

Abstract: Systems and methods for providing service level agreement (SLA) definition and validation of SLA parameters are disclosed. An SLA may be defined with parameters and goals to achieve desirable business results for information technology (IT) software updates, configuration changes, security incidents, and other functions performed by IT personnel. Once a proposed SLA definition is available and before it is put into production use, historical data may be applied to the SLA. This historical application of data may be used to determine a level of conformance to the proposed SLA based on real world historical information for a particular customer. Because different corporations have different capabilities and expectations, a one-size fits all SLA may not be appropriate. A timeline visualization with zoom capability and state transition icons is disclosed. Disclosed, visualization techniques of proposed definitions may enhance the accuracy and acceptability of those proposed definitions.

Abstract: Systems and methods for a service portal interface including a service offering catalog and conflict scheduling calendar are disclosed. A service offering catalog may make available tangible hardware and infrastructure equipment to employees of an organization via a web-based ordering system. The service offering catalog may also make available non-tangible services to be performed in support of one or more employees of the organization. The conflict calendar scheduling system may provide a graphical conflict detection and resolution interface incorporating calendar style view and drag and drop capability such than an end-user may adjust parameters of a scheduled update to align with other requested work items of an enterprise and result in a conflict free timeslot for maintenance and upgrade tasks.

Abstract: Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.

Abstract: Systems and methods for providing service level agreement (SLA) definition and validation of SLA parameters are disclosed. An SLA may be defined with parameters and goals to achieve desirable business results for information technology (IT) software updates, configuration changes, security incidents, and other functions performed by IT personnel. Once a proposed SLA definition is available and before it is put into production use, historical data may be applied to the SLA. This historical application of data may be used to determine a level of conformance to the proposed SLA based on real world historical information for a particular customer. Because different corporations have different capabilities and expectations, a one-size fits all SLA may not be appropriate. A timeline visualization with zoom capability and state transition icons is disclosed. Disclosed, visualization techniques of proposed definitions may enhance the accuracy and acceptability of those proposed definitions.