Patents by Inventor JASON PIPKIN

JASON PIPKIN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHODS, DEVICES, AND SYSTEMS FOR PRIORITIZING MOBILE NETWORK TROUBLE TICKETS BASED ON CUSTOMER IMPACT
    Publication number: 20220051161
    Abstract: Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.
    Type: Application
    Filed: October 28, 2021
    Publication date: February 17, 2022
    Applicants: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: He Yan, Lynn Lopez, Jason Pipkin, Kathryn Childs, Chichi Boderoux, Carla Sykes, Kevin Wilkins, Robert Samson, Sarat Puthenpura, Zihui Ge
  • Methods, devices, and systems for prioritizing mobile network trouble tickets based on customer impact
    Patent number: 11188863
    Abstract: Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.
    Type: Grant
    Filed: March 26, 2020
    Date of Patent: November 30, 2021
    Assignees: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: He Yan, Lynn Lopez, Jason Pipkin, Kathryn Childs, Chichi Boderoux, Carla Sykes, Kevin Wilkins, Robert Samson, Sarat Puthenpura, Zihui Ge
  • METHODS, DEVICES, AND SYSTEMS FOR PRIORITIZING MOBILE NETWORK TROUBLE TICKETS BASED ON CUSTOMER IMPACT
    Publication number: 20200226522
    Abstract: Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.
    Type: Application
    Filed: March 26, 2020
    Publication date: July 16, 2020
    Applicants: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: He Yan, Lynn Lopez, Jason Pipkin, Kathryn Childs, Chichi Boderoux, Carla Sykes, Kevin Wilkins, Robert Samson, Sarat Puthenpura, Zihui Ge
  • Methods, devices, and systems for prioritizing mobile network trouble tickets based on customer impact
    Patent number: 10636006
    Abstract: Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.
    Type: Grant
    Filed: April 21, 2017
    Date of Patent: April 28, 2020
    Assignees: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: He Yan, Lynn Lopez, Jason Pipkin, Kathryn Childs, Chichi Boderoux, Carla Sykes, Kevin Wilkins, Robert Samson, Sarat Puthenpura, Zihui Ge
  • METHODS, DEVICES, AND SYSTEMS FOR PRIORITIZING MOBILE NETWORK TROUBLE TICKETS BASED ON CUSTOMER IMPACT
    Publication number: 20180308031
    Abstract: Aspects of the subject disclosure may include, for example, embodiments include receiving a first trouble ticket reporting a first service outage of a communication network and a second trouble ticket reporting a second service outage of the communication network. Further embodiments can include determining a first customer impact according to the first service outage and determining a second customer impact according to the second service outage. The first customer impact is determined by a degradation of quality metrics, a site priority, and a number of complaints due to each service outage. Additional embodiments can include identifying that the second customer impact is higher than the first customer impact. Also, embodiments can include prioritizing a resolution of the second trouble ticket over the first trouble ticket according to the second customer impact being higher than the first customer impact. Other embodiments are disclosed.
    Type: Application
    Filed: April 21, 2017
    Publication date: October 25, 2018
    Inventors: He Yan, LYNN LOPEZ, JASON PIPKIN, KATHRYN CHILDS, CHICHI BODEROUX, CARLA SYKES, KEVIN WILKINS, ROBERT SAMSON, SARAT PUTHENPURA, ZIHUI GE