Patents by Inventor Jason Rupe

Jason Rupe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for call queueing and customer application interaction
    Patent number: 7110524
    Abstract: A system and method provide for the processing and routing of incoming calls for a call center. The system is specially configured such that incoming calls are prioritized and placed in a virtual queue if it is determined that a live call attendant is not available. While in the queue, the system is further configured such that the caller may initiate and participate in various interactive functions while simultaneously maintaining their priority position in the virtual call queue.
    Type: Grant
    Filed: August 7, 2001
    Date of Patent: September 19, 2006
    Assignee: Qwest Communications International, Inc.
    Inventors: Jason Rupe, Earl Tegan
  • System and method for modeling resources for calls centered in a public switch telephone network
    Patent number: 6668056
    Abstract: A system and method provide for the modeling of a virtual call center for PSTNs in specified geographic locations. The system includes a user interface through which basic configuration and forecast information may be input for one or more PSTNs. Based on the information provided through the interface, various financial and engineering rules are employed to identify an optimal system configuration and to provide cost and revenue information with regards for that system. In configuring the optimal system, a number of fault and failure modes may be taken to account.
    Type: Grant
    Filed: March 27, 2001
    Date of Patent: December 23, 2003
    Assignee: Qwest Communications International, Inc.
    Inventors: Jason Rupe, Weiren Wang, George Bell, Richard Berger
  • Method and system for call queueing and customer application interaction
    Publication number: 20030031309
    Abstract: A system and method provide for the processing and routing of incoming calls for a call center. The system is specially configured such that incoming calls are prioritized and placed in a virtual queue if it is determined that a live call attendant is not available. While in the queue, the system is further configured such that the caller may initiate and participate in various interactive functions while simultaneously maintaining their priority position in the virtual call queue.
    Type: Application
    Filed: August 7, 2001
    Publication date: February 13, 2003
    Inventors: Jason Rupe, Earl Tegan
  • System and method for modeling resources for calls centered in a public switch telelphone network
    Publication number: 20020181689
    Abstract: A system and method provide for the modeling of a virtual call center for PSTNs in specified geographic locations. The system includes a user interface through which basic configuration and forecast information may be input for one or more PSTNs. Based on the information provided through the interface, various financial and engineering rules are employed to identify an optimal system configuration and to provide cost and revenue information with regards for that system. In configuring the optimal system, a number of fault and failure modes may be taken to account.
    Type: Application
    Filed: March 27, 2001
    Publication date: December 5, 2002
    Inventors: Jason Rupe, Weiren Wang, George Bell, Ricky Berger