Abstract: Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.

Abstract: Aggregated, submarine cable system information is securely stored, accessed and managed. Security is assured through the use of multi-factor authentication that is compliant with National Institutes of Standards And Technology and US. Government Defense Federal Acquisition Regulation requirements. Further, real-time audit logs are generated as end-users access controlled unclassified information.

Abstract: Aggregated, submarine cable system information is securely stored, accessed and managed. Security is assured through the use of multi-factor authentication that is compliant with National Institutes of Standards And Technology and US. Government Defense Federal Acquisition Regulation requirements. Further, real-time audit logs are generated as end-users access controlled unclassified information.

Abstract: Aggregated, submarine cable system information is securely stored, accessed and managed. Security is assured through the use of multi-factor authentication that is compliant with National Institutes of Standards And Technology and US. Government Defense Federal Acquisition Regulation requirements. Further, real-time audit logs are generated as end-users access controlled unclassified information.

Abstract: Aggregated, submarine cable system information is securely stored, accessed and managed. Security is assured through the use of multi-factor authentication that is compliant with National Institutes of Standards And Technology and US. Government Defense Federal Acquisition Regulation requirements. Further, real-time audit logs are generated as end-users access controlled unclassified information.

Abstract: Aggregated, submarine cable system information is securely stored, accessed and managed. Security is assured through the use of multi-factor authentication that is compliant with National Institutes of Standards And Technology and US. Government Defense Federal Acquisition Regulation requirements. Further, real-time audit logs are generated as end-users access controlled unclassified information.

Abstract: Methods and Apparatuses for a collaborative effort from a group of participants on an issue-exploration process on one or more client machines are discussed. A form-based Internet application that consists of a systematic structure of a series of tab forms to set up a framework for a collaborative effort from a group of participants on an issue-exploration process is configured for an initial issue. The form-based Internet application via the series of tab forms is configured to enable and collect knowledge and insights from the group of participants during the stages of the issue-exploration process. The form-based Internet application has an open framework with the stages of the issue-exploration process in that an actual content of the ideas contributed by participants actively shapes a non-linear progression of the issue-exploration process from the initial issue to the current issue in the issue-exploration process.

Abstract: Methods and Apparatuses for a collaborative effort from a group of participants on an issue-exploration process on one or more client machines are discussed. A form-based Internet application that consists of a systematic structure of a series of tab forms to set up a framework for a collaborative effort from a group of participants on an issue-exploration process is configured for an initial issue. The form-based Internet application via the series of tab forms is configured to enable and collect knowledge and insights from the group of participants during the stages of the issue-exploration process. The form-based Internet application has an open framework with the stages of the issue-exploration process in that an actual content of the ideas contributed by participants actively shapes a non-linear progression of the issue-exploration process from the initial issue to the current issue in the issue-exploration process.