Abstract: A system and method for providing one or more recommendations. The method encompasses identifying, target feature(s) from a set of features influencing a customer feedback data associated with customer(s) of a digital platform. The method thereafter comprises fine-tuning, a sub-system based on the target feature(s). Further the method encompasses determining, a probability of a promoter rating for the customer(s) based on the fine-tuned sub-system and the customer feedback data. The method thereafter encompasses determining, a contribution of each target feature in the probability of the promoter rating. The method further comprises generating, at least one of a customer insight and a governance parameter, based on the contribution of each target feature in the probability of the promoter rating. Further the method encompasses providing, the one or more recommendations on the digital platform based on at least one of the customer insight and the governance parameter.