Abstract: A method for diagnosing and improving mobile device connectivity in a network includes executing an instruction set stored on a read-only memory (ROM) of a mobile device to perform a first device performance evaluation associated with services on the mobile device that include a short message service (SMS), a multimedia messaging service (MMS), a voice calling service, and a mobile data service. The device identifies a hardware performance deficiency based at least in part on the first device performance evaluation, and issues at least one command to alter a device component setting on the device. The command is configured to alter a setting associated with the hardware performance deficiency. The device performs a second device performance evaluation, and determines whether the hardware performance deficiency is abated. The device generates a message to a network server indicative of a connectivity failure when the hardware performance deficiency is not abated.

Abstract: A method for diagnosing and improving mobile device connectivity in a network includes executing an instruction set stored on a read-only memory (ROM) of a mobile device to perform a first device performance evaluation associated with services on the mobile device that include a short message service (SMS), a multimedia messaging service (MMS), a voice calling service, and a mobile data service. The device identifies a hardware performance deficiency based at least in part on the first device performance evaluation, and issues at least one command to alter a device component setting on the device. The command is configured to alter a setting associated with the hardware performance deficiency. The device performs a second device performance evaluation, and determines whether the hardware performance deficiency is abated. The device generates a message to a network server indicative of a connectivity failure when the hardware performance deficiency is not abated.