Patents by Inventor Jay C. Sample

Jay C. Sample has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Online technical capability system and method
    Patent number: 12160461
    Abstract: An apparatus and method provide customer service for users of online applications. A first set of instructions are executable on the processor that are configured to test a device connected to a network to produce one or more test results. A second set of instructions are executable on the processor that are configured to store the one or more test results in a database. A third set of instructions are executable on the processor that are configured to retrieve the test results for display on a customer service screen during customer service.
    Type: Grant
    Filed: January 20, 2022
    Date of Patent: December 3, 2024
    Assignee: Online Readiness, LLC
    Inventor: Jay C. Sample
  • ONLINE TECHNICAL CAPABILITY SYSTEM AND METHOD
    Publication number: 20220141280
    Abstract: An apparatus and method provide customer service for users of online applications. A first set of instructions are executable on the processor that are configured to test a device connected to a network to produce one or more test results. A second set of instructions are executable on the processor that are configured to store the one or more test results in a database. A third set of instructions are executable on the processor that are configured to retrieve the test results for display on a customer service screen during customer service.
    Type: Application
    Filed: January 20, 2022
    Publication date: May 5, 2022
    Applicant: Online Readiness, LLC
    Inventor: Jay C. Sample
  • Online technical capability system and method
    Patent number: 11233842
    Abstract: An apparatus and method provide customer service for users of online applications. A first set of instructions are executable on the processor that are configured to test a device connected to a network to produce one or more test results. A second set of instructions are executable on the processor that are configured to store the one or more test results in a database. A third set of instructions are executable on the processor that are configured to retrieve the test results for display on a customer service screen during customer service.
    Type: Grant
    Filed: July 17, 2018
    Date of Patent: January 25, 2022
    Assignee: ONLINE READINESS, LLC
    Inventor: Jay C. Sample
  • ONLINE TECHNICAL CAPABILITY SYSTEM AND METHOD
    Publication number: 20190124133
    Abstract: An apparatus and method provide customer service for users of online applications. A first set of instructions are executable on the processor that are configured to test a device connected to a network to produce one or more test results. A second set of instructions are executable on the processor that are configured to store the one or more test results in a database. A third set of instructions are executable on the processor that are configured to retrieve the test results for display on a customer service screen during customer service.
    Type: Application
    Filed: July 17, 2018
    Publication date: April 25, 2019
    Applicant: Online Readiness, LLC
    Inventor: Jay C. Sample