Abstract: A method and system for managing a service agreement business. First data is received from a first party and second data is received from a second party, wherein the first party and the second party are in a business relationship for providing service according to a service agreement to a customer. The first data and the second data are automatically integrated to generate a combined data pool that is understandable to both the first party and the second party. In response to receiving a request for a report from at least one of the first party, the second party and the customer, a report is generated based on the request and the combined data pool, wherein the request identifies how data of the combined data pool is sorted such that the report facilitates management of the service agreement.