Abstract: A process that leverages technology to facilitate team-based coordinated care. Techniques for allowing a patient to schedule a future or on-demand videoconference appointment with a health care provider (behavioral or physical), check-in for the appointment, and participate in the videoconference. Further, the system allows a first provider to create and modify in real-time a schedule that modifies availability by types of appointments available and selected by patients/colleagues, view a virtual waiting room in which a patient is virtually located after the patient has checked in, initiate the videoconference, check the availability of a second provider, connect the second provider to the videoconference, view the patient's EHR, add indications about the diagnosis/plan and other notes to the EHR, and generate a bill to the patient for services rendered.