Patents by Inventor Jay Makwana

Jay Makwana has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic analysis of user experience issues to reduce resolution time
    Patent number: 12137023
    Abstract: Systems and methods include monitoring user experience of one or more users accessing any of the Internet, cloud applications, and private applications; determining a user experience score for the one or more users; responsive to detecting a low user experience score for a user, performing one or more analyses on the user experience of the user; and determining a root cause of the low user experience score based on the one or more analyses. The systems and methods can include determining a remedial action for the user based on the root cause.
    Type: Grant
    Filed: March 21, 2022
    Date of Patent: November 5, 2024
    Assignee: Zscaler, Inc.
    Inventors: Prasannakumar Jobigenahally Malleshaiah, Satish Kalipatnapu, Chakkaravarthy Periyasamy Balaiah, Javier Rodriguez Gonzalez, Jay Makwana, Sandeep Kamath, Pankaj Chhabra
  • Automatic analysis of user experience issues to reduce resolution time
    Publication number: 20220278889
    Abstract: Systems and methods include monitoring user experience of one or more users accessing any of the Internet, cloud applications, and private applications; determining a user experience score for the one or more users; responsive to detecting a low user experience score for a user, performing one or more analyses on the user experience of the user; and determining a root cause of the low user experience score based on the one or more analyses. The systems and methods can include determining a remedial action for the user based on the root cause.
    Type: Application
    Filed: March 21, 2022
    Publication date: September 1, 2022
    Inventors: Prasannakumar Jobigenahally Malleshaiah, Satish Kalipatnapu, Chakkaravarthy Periyasamy Balaiah, Javier Rodriguez Gonzalez, Jay Makwana, Sandeep Kamath, Pankaj Chhabra